International Journal of Quality & Reliability Management: Volume 22 Issue 1

Quality infrastructure improvement: using QFD to manage project priorities and project management resources

James LePrevost, Glenn Mazur

A common difficulty for an information technology (IT) department is to focus resources (people) where they can deliver the greatest benefit for the efforts made. It sometimes…

Strategic planning using QFD

Catherine P. Killen, Mike Walker, Robert A. Hunt

This paper outlines the use of quality function deployment (QFD) for strategic planning. QFD provides a comprehensive process for defining the issues facing an organisation in…

TQM and QFD: exploiting a customer complaint management system

Verónica González Bosch, Francisco Tamayo Enríquez

To present a simple yet comprehensive customer complaint management system (CCMS) which includes tools and concepts from total quality management (TQM) and quality function…

Best practice QFD application: an internal/external benchmarking approach based on Ford Motors' experience

David Ginn, Mohamed Zairi

This paper is based on a benchmarking exercise involving some 164 QFD practitioners within Ford Motor Company and 27 selected external QFD companies. The predominant response…

QFD, organisational creativity and productivity

John D. Politis

This paper examines the relationship between organisational creativity, productivity and the underlying dimensions that foster quality function deployment (QFD).

Evidence of QFD best practices for product development:a multiple case study

Paulo A. Cauchick Miguel

To identify QFD best practices and understand factors that contribute to successful QFD application.

The impact of linear algebra on QFD

Thomas M. Fehlmann

This paper introduces a new method to calculate a QFD matrix.