Table of contents - Special Issue: Papers from the 3rd World Conference on Productions and Operations Management (POM) Tokyo 2008
Guest Editors: Ben Clegg
The impact of pre‐sale and post‐sale factors on online purchasing satisfaction: a survey
Lucía Melián Alzola, Víctor Padrón RobainaThis work seeks to contribute a series of reflections and conclusions in response to the following questions: what variables determine satisfaction in the pre‐sale phase and…
The evolution of lean Six Sigma
M.P.J. Pepper, T.A. SpeddingAlthough research has been undertaken on the implementation of lean within various industries, the many tools and techniques that form the “tool box”, and its integration with Six…
An empirical framework for selecting quality management and improvement initiatives
Natcha ThawesaengskulthaiA growing number of publications have questioned and raised awareness of improvement fashions, especially in the area of quality management (QM), but rational decision‐making…
Understanding customer needs through quantitative analysis of Kano's model
Ting Wang, Ping JiThe paper aims to help companies develop a better understanding of customer needs through quantitative analysis of Kano's model.
The effect of quality management on the service quality and business success of logistics service providers
Wolfgang Kersten, Jan KochThe purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies.
Ranking of customer requirements using the fuzzy centroid‐based method
Esmaeil MehdizadehThe aim of this paper is to present a fuzzy centroid‐based method to ranking customer requirements with competition consideration. The proposed method not only focuses on normal…
5S use in manufacturing plants: contextual factors and impact on operating performance
Alberto Bayo‐Moriones, Alejandro Bello‐Pintado, Javier Merino‐Díaz de CerioThe purpose of this paper is to explore the relationship between 5S use, contextual factors and performance. The contextual factors comprise structural features of the firm…
Towards an inter‐organisational perspective for managing quality in virtual organisations
Patrick Sitek, Marcus Seifert, Klaus‐Dieter ThobenThe purpose of this paper is to discuss the limitations of existing approaches for guaranteeing the quality of a joint output in temporary enterprise networks such as virtual…
Repetitive testing of multiple products with limited capacity
Jie Ding, Betsy S. Greenberg, Hirofumi MatsuoThe purpose of this paper is to develop a model‐based methodology for the repetitive testing of multiple products with limited capacity, when the testing process is imperfect.
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony