International Journal of Quality & Reliability Management: Volume 23 Issue 8
Table of contents
Assessing quality relationships in public housing: An empirical study
Albert P.C. Chan, Francis K.W. Wong, Patrick T.I. LamQuality management in construction has received increasing attention in recent years. Numerous studies have been carried out which have highlighted the factors affecting quality…
Subjective appraisal of service quality using fuzzy linguistic assessment
Tian‐Shy Liou, Ching‐Wen ChenThis study proposes a conceptual model to assess the perceived service quality properly using fuzzy set theory, since customers' perceptions of service quality are generally…
Plant location, ISO 9000 certifications and quality management practices: An empirical investigation
Mohamed A. Youssef, Salem M. Al‐Ghamdi, James V. Koch, Tom DolanThe main purpose of this study is to examine the impact of the country in which a manufacturing plant is located on its ability to achieve one or more of the ISO certifications…
Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium‐sized enterprises
Winston G. Lewis, Kit Fai Pun, Terrence R.M. LallaThis paper presents the main findings of an empirical study that investigates the effects of the “soft” and “hard” criteria of total quality management (TQM) in four ISO 9001…
Exploring routes of dissatisfaction feedback: A multiple case study within a machine industry segment
Anders Fundin, Mattias ElgThe purpose of this paper is to explore routes of dissatisfaction feedback transferrals within a Swedish machine industry segment. The study focuses upon transferrals from…
Process‐based knowledge management system for continuous improvement
Kevin D. Barber, J. Eduardo Munive‐Hernandez, John P. KeaneThis paper presents a practical methodology for developing a process‐based knowledge management system (KMS) for supporting continuous improvement (CI) and asset management.
Analysis of optimal accelerated life test plans for periodic inspection: The case of exponentiated Weibull failure model
Nesar Ahmad, Ariful Islam, Abdus SalamThe aim of this research paper is to generalize the previous works on the design of accelerated life tests (ALTs) for periodic inspection and Type I censoring and to promote the…
Fuzzy FMEA with a guided rules reduction system for prioritization of failures
Kai Meng Tay, Chee Peng LimTo propose a generic method to simplify the fuzzy logic‐based failure mode and effect analysis (FMEA) methodology by reducing the number of rules that needs to be provided by FMEA…
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ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony