International Journal of Quality & Reliability Management: Volume 35 Issue 3

Integrating resilience in a supply chain planning model

Kanchan Das

The purpose of this paper is to create a resilient supply chain (SC) plan to contain disruptions and risks in the overall operations of a business.

Mahalanobis-Taguchi system: state of the art

Cecilia Guadalupe Mota-Gutiérrez, Edgar Omar Reséndiz-Flores, Yadira Iracema Reyes-Carlos

The purpose of this paper is to show a bibliographical review of the applications of the MTS throughout the time and the different fields.

The synergistic impact of ISO 9000 and TQM on operational performance and competitiveness

Mohamed A. Youssef, Eyad M. Youssef

The purpose of this paper is to examine the impact of integrating ISO 9000 and total quality management (TQM) on operational performance of manufacturing organizations and their…

Perceptions of fine dining restaurants in Pakistan: What influences customer satisfaction and behavioral intentions?

Mariam Shahzadi, Shahab Alam Malik, Mansoor Ahmad, Asma Shabbir

The purpose of this paper is to explore the relationship between restaurant key attributes, customer satisfaction and behavioral intentions. The mediating role of customer…

Attitudes and behaviors as predictors of service quality in the telecommunications sector context

Zeyad H. Almutawa, Nuttawuth Muenjohn, Jiaying Zhang

Service quality (SQ) is considered an organizational performance indicator that largely depends on employees’ attitudes and behaviors. Therefore, the purpose of this paper is to…

Monitoring multinomial logistic profiles in Phase I using log-linear models

Hamidreza Izadbakhsh, Rassoul Noorossana, Seyed Taghi Akhavan Niaki

The purpose of this paper is to apply Poisson generalized linear model (PGLM) with log link instead of multinomial logistic regression to monitor multinomial logistic profiles in…

Supplier selection and firm performance: Empirical evidence from a developing country’s environment

Samuel Famiyeh, Amoako Kwarteng

The purpose of this paper is to examine how the various supplier selections construct impacts on firm’s operational competitive capability as well as an overall performance from a…

An EWMA control chart based on the Wilcoxon rank-sum statistic using repetitive sampling

Jean-Claude Malela-Majika, Olatunde Adebayo Adeoti, Eeva Rapoo

The purpose of this paper is to develop an exponentially weighted moving average (EWMA) control chart based on the Wilcoxon rank-sum (WRS) statistic using repetitive sampling to…

Personality characteristics and Six Sigma: a review

Phillip Wilson Witt, Timothy Baker

From two bodies of literature, the purpose of this paper is to generate theory for an updated conceptual model of drivers of Six Sigma project success by integrating extant…

Introducing multivariate Markov modeling within QFD to anticipate future customer preferences in product design

Katerina Gotzamani, Andreas Georgiou, Andreas Andronikidis, Konstantina Kamvysi

The purpose of this paper is to provide an enhanced version of quality function deployment (QFD) that captures customers’ present and future preferences, accurately prioritizes…

Empirical investigation of contributions of 5S practice for realizing improved competitive dimensions

Jugraj Singh Randhawa, Inderpreet Singh Ahuja

The purpose of this paper is to evaluate the capabilities of 5S program to meliorate the different competitive dimensions of manufacturing organizations and extracts the various…

An accelerated life test plan for a two-component parallel system under ramp-stress loading using masked data

Preeti Wanti Srivastava, Savita Savita

Most of the literature on the design of accelerated life test (ALT) plan focus on a single system (subsystem) totally disregarding its internal configuration. Many a times it is…

Reliability, availability and maintainability (RAM) analysis for wine packaging production line

Panagiotis Tsarouhas

The purpose of this paper is to provide results for a complete reliability, availability, and maintainability (RAM) analysis utilizing data sets from a production system in a wine…