International Journal of Quality & Reliability Management: Volume 25 Issue 9

Failure mode and effects analysis (FMEA) in the context of risk management in new product development: A case study in an automotive company

André Segismundo, Paulo Augusto Cauchick Miguel

Effectively managing risk is an essential element of successful project management. In this sense, the present study seeks to propose a systematisation of technical risk…

Implementing total quality management with a focus on enhancing customer satisfaction

Satish Mehra, Sampath Ranganathan

Aims to examine the role of total quality management (TQM) towards enhancing customer satisfaction.

Review processes for improving business excellence frameworks

Max Saunders, Robin Mann, Nigel Grigg

To examine the processes used by custodians of business excellence frameworks (BEFs) internationally to review and revise their frameworks, and to present the findings of a review…

The impact of internal service quality on customer service behaviour: Evidence from the banking sector

Victoria Bellou, Andreas Andronikidis

The increasing importance of customer satisfaction is uncontested. Yet, banks are currently facing another major challenge, meeting the changing needs of customers. For this…

Reliability improvement of electronics standby display system of modern aircraft

G. Pari, Santhosh Kumar, Vinay Sharma

Through this analysis an attempt has been made to improve the reliability of an ESDS used in the cockpit.

Optimum log‐logistic step‐stress model with censoring

Preeti Wanti Srivastava, Ruchi Shukla

To obtain an optimal simple time‐step stress accelerated life test for the case involving pre‐specified censoring time. Such a test saves time and expenses over tests at normal…

Awards for Excellence

Note from the publisher

Vicky Williams