International Journal of Quality & Reliability Management: Volume 32 Issue 7

Factors influencing the behavioral intention of public transport passengers

Tri Widianti, Sik Sumaedi, I Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya Judhi Astrini, Medi Yarmen

The purpose of this paper is to investigate the factors that influence the behavioral intention (BI) of paratransit passengers in three major cities in Indonesia, namely Bandung…

Earphone terminal quality improvement through sequential experimental design

Zhen He, Xu-tao Zhang, Gui-qing Xie, Min Zhang

– The purpose of this paper is to improve the key quality performance of the terminal of earphone in an electronic company.

Effects of human resource development practices on service quality of services offshore outsourcing firms

Vathsala Wickramasinghe

The purpose of this paper is to investigate the influence of human resource development (HRD) practices on the quality of service of services offshore outsourcing firms in Sri…

A methodology for modeling and monitoring of centrifugal casting process

Anupam Das, S. C. Mondal, J. J. Thakkar, J. Maiti

The purpose of this paper is to build a monitoring scheme in order to detect and subsequently eliminate abnormal behavior of the concerned casting process so as to produce worm…

An in-depth investigation on quality management practices in China

Run H. Niu, Ying Fan

The purpose of this paper is to capture the up-to-date development of quality management (QM) programs in China’s manufacturing landscape. The study aims to gain understanding on…

Towards higher maintenance effectiveness : Integrating maintenance management with reliability engineering

Pritibhushan Sinha

– The purpose of this paper is to propose a few steps to enhance maintenance effectiveness in practice.

Improving risk evaluation in FMEA with a hybrid multiple criteria decision making method

Hu-Chen Liu, Jian-Xin You, Xue-Feng Ding, Qiang Su

– The purpose of this paper is to develop a new failure mode and effect analysis (FMEA) framework for evaluation, prioritization and improvement of failure modes.