International Journal of Quality & Reliability Management: Volume 40 Issue 9

Estimation and prediction in generalized half logistic lifetime model using hybrid censored data

Sakshi Soni, Ashish Kumar Shukla, Kapil Kumar

This article aims to develop procedures for estimation and prediction in case of Type-I hybrid censored samples drawn from a two-parameter generalized half-logistic distribution…

Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?

Josep Llach, Neus Vila-Brunet, Alba Manresa

In the last 15 years, online sales of second-hand products have grown substantially due to changes in the economy, increasing interest in sustainability and the new opportunities…

Sustainable maintenance planning in the petroleum industry: an application of system dynamics approach

Mahnaz Hosseinzadeh, Marzieh Samadi Foroushani, Hakim Ghayem, Mohammad Reza Mehregan

While the petroleum industry remains to be the main source of energy in the world, it is responsible for a large amount of resource consumption, environmental emission and safety…

Dynamic coal blending under sustainability concerns: a case study from the Indian steel industry

Md Tanweer Ahmad, Mohammad Firouz, Nishit Kumar Srivastava

Increasing scarcity of natural resources and the adverse effects of unsustainable practices call for more and more efficient management strategies in the energy industry. The…

The quality of servitization in project-oriented organizations

Saad Zighan, David Bamford, Iain Reid, Ahmed EL-Qasem

This study examines the criteria for evaluating the quality of servitization and the factors influencing the project–service system's success.

The importance of service design and information and analysis in enhancing organizational performance through a mechanism of organizational excellence in public sector organizations

Hassan Saleh Al-Dhaafri, Mohammed Saleh Alosani

The study aims to examine the joint effect of service design (SD), information and analysis (IA) and organizational performance through the mechanism of organizational excellence.

Defect reduction using DMAIC and Lean Six Sigma: a case study in a manufacturing car parts supplier

Giovanni Cláudio Pinto Condé, Pedro Carlos Oprime, Marcio Lopes Pimenta, Juliano Endrigo Sordan, Carlos Renato Bueno

Competitive pressures force companies to seek solutions to eliminate wastes while improving product quality. Lean Six Sigma (LSS) has been considered one of the most effective…

Experiencing defects: the moderating role of severity and warranty coverage on quality perceptions

Giuseppe Catenazzo, Marcel Paulssen

This study investigates two moderators of the effects of manufacturers' recovery efforts following a product defect on customers' perceptions of product quality: the severity of…

A continuous improvement implementation framework for manufacturing companies: a Delphi study-based approach for development and validation

Richard Scott McLean, Jiju Antony, Jose Arturo Garza-Reyes, Ashutosh Samadhiya

Due to the absence of industry and region-specific implementation guides, change efforts, in particular continuous improvement implementations, continue to report high failure…

Designing a short-term training course curriculum using the quality function deployment (QFD)

Jaydip Kanango, Ashutosh Bhatnagar, Ravikant Gupta, Vikas Kashyap

This research has been taken up by the human resource center of organization X, for designing a curriculum for a training course named “Basic Computer Application”, by optimizing…

Optimal time for management review during testing process: an approach using S-curve two-dimensional software reliability growth model

Vibha Verma, Sameer Anand, Anu Gupta Aggarwal

The software development team reviews the testing phase to assess if the reliability growth of software is as per plan and requirement and gives suggestions for improvement. The…