International Journal of Quality & Reliability Management: Volume 26 Issue 5

A survey on the advancement of QA (quality assurance) to TQM (total quality management) for construction contractors in Hong Kong

Andrew W.T. Lau, S.L. Tang

The purpose of this paper is to report an investigation on the advancement of QA to TQM for construction contractors in Hong Kong.

The demerit‐based control chart for trinomial distribution

Wichai Chattinnawat

The purpose of this paper is to investigate the properties of the classical goodness of fit test statistics X², G², GM², and NM² in testing quality of process represented as the…

User‐satisfaction‐based knowledge management performance measurement

Kwong‐Chi Lo, Kwai‐Sang Chin

This paper aims to develop a user‐satisfaction‐based knowledge management performance measurement model, including identifying the assessment criteria sourced from…

Application of the Taguchi method for optimization of parameters to maximize text message entering performance of mobile phone users

Ibrahim A. Al‐Darrab, Zahid A. Khan, Mohamed A. Zytoon, Sheikh I. Ishrat

The purpose of this paper is to demonstrate application of the Taguchi method to determine the optimum level of three important parameters (factors) related to the use of a mobile…

A control chart based on robust estimators for monitoring the process mean of a quality characteristic

Moustafa Omar Ahmed Abu‐Shawiesh

This paper seeks to propose a univariate robust control chart for location and the necessary table of factors for computing the control limits and the central line as an…

A simple and effective R chart to monitor the process variance

D.R. Prajapati, P.B. Mahapatra

The purpose of this paper is to introduce a new design of an R chart to catch smaller shifts in the process dispersion as well as maintaining the simplicity so that it may be…