International Journal of Quality & Reliability Management: Volume 34 Issue 8

A structural equation model for evaluating the relationship between total quality management and employees’ productivity

Nilda Tri Putri, Shari Mohd Yusof, Alizar Hasan, Haesti Sujita Darma

The purpose of this paper is to analyze the influences of TQM implementation on employees’ productivity in crumb rubber industry (case study conducted in the XYZ firm), and…

Mixed two- and four-level experimental designs for interchangeable parts with different degrees of assembly difficulty

Carla A. Vivacqua, Linda Lee Ho, André L.S. Pinho

The purpose of this paper is to show how to properly use the method of replacement to construct mixed two- and four-level minimum setup split-plot type designs to accommodate the…

A fuzzy AHP approach to prioritize the barriers of integrated Lean Six Sigma

Gunjan Yadav, Tushar N. Desai

To endure against the global rivalry, various organizations are espousing several quality melioration techniques, but most of them flunk to implement them in palmiest way; hence…

An integrated approach for multivariate statistical process control using Mahalanobis-Taguchi System and Andrews function

Sagar Sikder, Subhash Chandra Panja, Indrajit Mukherjee

The purpose of this paper is to develop a new easy-to-implement distribution-free integrated multivariate statistical process control (MSPC) approach with an ability to recognize…

The Excellence Grid – a tool to identify attributes that drive service excellence

Sheila Roy, Indrajit Mukherjee

The purpose of this paper is to develop a tool, “The Excellence Grid,” to categorize attributes on the basis of their ability to impact customer perception of “excellence” in…

The life cycle of a feature: modelling the transitions between feature states

Raaid Batarfi, Aziz Guergachi, M.I.M. Wahab

Studies have suggested that attributes are dynamic and a life cycle of product and service attributes exists. When an innovative feature is introduced, the feature might attract…

Management systems integration: survey results

Pedro Domingues, Paulo Sampaio, Pedro M. Arezes

The purpose of this paper is to report the results from a survey carried out among Portuguese companies with their management systems (MSs) certified according to, at least two of…

Equating the expected and perceived service quality: A comparison between public and private healthcare service providers

Asma Shabbir, Shahab Alam Malik, Saquib Yusaf Janjua

The purpose of this paper is to investigate patients’ views toward the perceived service quality of public and private healthcare service providers. Determinants of healthcare…

Cost consequence of failure in failure mode and effect analysis

Jeff Guinot, John W. Sinn, M. Affan Badar, Jeffrey M. Ulmer

The purpose of this paper is to investigate the possibility of including the cost consequence of failure in the a priori risk assessment methodology known as failure mode and…

Group acceptance sampling plan for resubmitted lots based on life tests for odds exponential log logistic distribution

Rosaiah K., Srinivasa Rao Gadde, Kalyani K., Sivakumar D.C.U.

The purpose of this paper is to develop a group acceptance sampling plan (GASP) for a resubmitted lot when the lifetime of a product follows odds exponential log logistic…

Fuzzy reliability analysis of the washing system in a paper plant using the TBFLT technique

Komal Komal

The purpose of this paper is to analyze the reliability of the washing system in a paper plant in a more promising way under vague environment by reducing the accumulating…

Reliability analysis in railway repairable systems

Miguel Angel Navas, Carlos Sancho, Jose Carpio

The purpose of this paper is to present the results of the application of various models to estimate the reliability in railway repairable systems.