International Journal of Quality & Reliability Management: Volume 37 Issue 4

Analysis of reliability and its characteristics of a k-out-of-n network incorporating copula

Nisha Nautiyal, S.B. Singh, Soni Bisht

The present paper focuses on the evaluation of reliability and its characteristics (Mean time to failure and Sensitivity) of a k-out-of-n network.

Stress–strength reliability models involving generalized gamma and Weibull distributions

Ronald Nojosa, Pushpa Narayan Rathie

This paper deals with the estimation of the stress–strength reliability R = P(X < Y), when X and Y follow (1) independent generalized gamma (GG) distributions with only a common…

Validation of employees' self-leadership using exploratory and confirmatory factor analysis

Khahan Na-Nan, Salitta Saribut

Self-leadership (SL) involves the strategic management of people's perceptions and behaviours to enable them to set directions, identify their needs and work effectively. Here, an…

Total risk evaluation framework

Zsolt Tibor Kosztyán, Tibor Csizmadia, Zoltán Kovács, István Mihálcz

The purpose of this paper is to generalize the traditional risk evaluation methods and to specify a multi-level risk evaluation framework, in order to prepare customized risk…

A simplified approach to understanding customer support and help during self-service encounters

Estelle van Tonder, Stephen G. Saunders, Leon T. de Beer

In the absence of direct employee involvement, customers sharing knowledge and know-how with other customers during self-service encounters is key for promoting service quality…

Assessment of cultural fit between buyers and suppliers

Vishal Singh Patyal, Sudhir Ambekar, Anand Prakash, Dipayan Roy, Amit Hiray

The present study proposes a model to examine the cultural fit between buyers and suppliers for establishing synergies in their processes and practices.

Designing predictive maintenance systems using decision tree-based machine learning techniques

Shashidhar Kaparthi, Daniel Bumblauskas

The after-sale service industry is estimated to contribute over 8 percent to the US GDP. For use in this considerably large service management industry, this article provides…