Table of contents
Inter‐project improvement in product development
Marc Antoni, Lars Nilsson‐Witell, Jens J. DahlgaardProduct development projects can be utilized to create not only new products or services but also competitively important capabilities on how to work with product development. The…
Organisational performance improvement through quality award process participation
Henrik Eriksson, Rickard GarvareThe purpose of the study is to describe the activities initiated based on participation in a quality award process and with the intention to improve performance.
Service quality models: a review
Nitin Seth, S.G. Deshmukh, Prem VratThe main objective of this paper is to critically appraise various service quality models and identify issues for future research based on the critical analysis of literature.
Organizational downsizing and its perceived impact on quality management practices
Marjorie Armstrong‐Stassen, Martha Reavley, Denise GhanamMany organizations with quality management programs in place have also engaged in downsizing. Aims to show how employees' perceptions of their organization's quality management…
Managing knowledge contributed by ISO 9001:2000
Chinho Lin, Chuni WuThis study seeks to explore the interrelationships between knowledge management and ISO 9001:2000, and details knowledge management and ISO 9001:2000 practices for organizations…
Systematic failure mode effect analysis (FMEA) using fuzzy linguistic modelling
Rajiv Kumar Sharma, Dinesh Kumar, Pradeep KumarTo permit the system safety and reliability analysts to evaluate the criticality or risk associated with item failure modes.
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony