International Journal of Quality & Reliability Management: Volume 33 Issue 5

Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan

Asma Shabbir, Shahab Alam Malik, Shujah Alam Malik

This study aims to explore the relationship between healthcare perceived service quality (HCSQ) and patient loyalty. Mediating role of patient satisfaction is also assessed…

The impact of Total Quality Management and entrepreneurial orientation on organizational performance

Hassan Saleh Al-Dhaafri, Abdullah Al-Swidi

One of the primary goals of this study was to examine the joint effect of entrepreneurial orientation and Total Quality Management on the organizational performance.

Dynamic quality cost model based on complexity theory

NASARIO DE SOUSA FILIPE DUARTE JUNIOR

This article presents a dynamic model of decision-making on Quality Costs, using the concepts of the Complexity Theory, consistent with the PAF models (Prevention…

Critical assessment on the Six Sigma Black Belt roles/ responsibilities, skills and training: a global empirical study

Jiju Antony, Harry Karaminas

The purpose of this paper is to present the results of the first global empirical study on the roles/ responsibilities and skills of Six Sigma Black Belts (SSBBs), followed by the…

Quality costing: a survey in Greek supermarkets using multiple correspondence analysis

EYRIKLEIA CHATZIPETROU, Odysseas Moschidis

The present paper is an effort towards an integrated depiction of the quality costs of supermarkets in Greece. The purpose of the survey was to investigate to what extent the…

A-IFM reliability allocation model based on multicriteria approach

Gianpaolo Di Bona, Antonio Forcina, Antonella Petrillo, Fabio De Felice, Alessandro Silvestri

The paper aims to evaluate reliability allocation using an aerospace system prototype. The proposed approach has been applied and compared with other traditional methods on an…

The impact of TQM practices on organizational learning case study: automobile part manufacturing and suppliers of Iran

Bita Yazdani, Ali Attafar, Arash Shahin, Manouchehr Kheradmandnia

The purpose of this paper is to determine the correlations between TQM and organizational learning in the context of automobile part manufacturing and suppliers of Iran.

Supplier selection considering product structure and product life cycle cost

Vahid Ebrahimipour, Babak Maleki Shoja, Shanling Li

Supplier selection is a complex decision that involves not only the consideration of unit purchasing cost but also product life-cycle cost (LCC), which affects the company’s…