International Journal of Quality & Reliability Management: Volume 19 Issue 2

Using fuzzy approaches to evaluate quality improvement alternative based on quality costs

Liang‐Hsuan Chen, Ming‐Chu Weng

Quality cost is usually considered as a means to measure the quality level in a quality system. Since the interrelationship among quality cost components is complex, a general…

A decision support system for applying failure mode and effects analysis

Javier Puente, Raúl Pino, Paolo Priore, David de la Fuente

This study describes an alternative way of applying failure mode and effects analysis (FMEA) to a wide variety of problems. It presents a methodology based on a decision system…

The true motives behind ISO 9000 certification: Their effect on the overall certification benefits and long term contribution towards TQM

Katerina D. Gotzamani, George D. Tsiotras

This paper tests and proves empirically the dramatic effect that an organisation’s true motives towards ISO 9000 certification may have on its future effectiveness and value to…

Innovative quality management practices in the Dutch construction industry

Bart A.G. Bossink

Quality management practices do support the management of strategically important innovation processes. This conclusion is based on empirical research in the Dutch construction…

Allying for quality excellence: scope for expert systems in supplier quality management

Sonny Nwankwo, Ben Obidigbo, Frances Ekwulugo

Over the past decade, quality managers and scholars have focused increased attention on supplier quality as a key resource for organisations. This paper presents the results of an…

Reliability of service systems and an application in student office

Mustafa Gu¨nes, Ipek Deveci

Service processes have different performance requirements than those of production processes because of their characteristics. In literature, a few studies can be seen in the…