Table of contents
Investigating organizational quality management maturity: an instrument validation study
Anthony L. Patti, Sandra J. Hartman, Lillian Y. FokReports an initial study to validate a brief instrument which could be useful as a tool to permit researchers to gain insight into a construct termed QM maturity – the quality of…
Evaluating the service quality of information services using a new “P‐C‐P” attributes model
George Philip, Shirley‐Ann HazlettContinues earlier work which described in some detail the theoretical basis and rationale for developing a modified SERVQUAL instrument (P‐C‐P attributes model) for measuring…
A concept for detecting quality deviation earlier than when using traditional diagram in automotive: a case study
Basim Al‐NajjarThe problem addressed in this paper is how to utilise the concept of TQMain to develop an integrated vibration‐based maintenance (VBM) for detecting deviations in the machine…
The implementation of an ISO 9000 quality system
Salleh Yahya, Wee‐Keat GohThis paper indicates that ISO 9000 elements that relate to an organization quality system are hard to implement compared to elements that relate to operational procedures. The…
Does the measure of information quality influence survival bias?
Kaustav SenExamines certain issues related to application of total quality management to the information systems setting, in particular to the measurement of output quality. Data produced by…
Novel risk assessment techniques for maritime safety management system
How Sing Sii, Jin Wang, Tom RuxtonFollowing a brief review of the current status of offshore safety regulations in the UK, several issues pertaining to the problems encountered in applying the existing reliability…
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony