International Journal of Quality & Reliability Management: Volume 38 Issue 2

Quality management for high-contact professional service firms: a multiple-case evidence from Indian law firms

Anupama Prashar

This paper presents an exploratory study to understand the distinctive quality dimensions of high-contact Professional Service Firms (PSFs) and develop a conceptual model for…

Statistical quality control in the food industry: a risk-based approach

Emille Rocha Bernardino de Almeida Prata, José Benício Paes Chaves, Silvane Guimarães Silva Gomes, Frederico José Vieira Passos

Quantitative metrics should be used as a risk management option whenever possible. This work proposes a framework for the risk quantification and the resulting risk-based design…

System reliability computation and estimation based on a cumulative damage–threshold–shock model

Siju K.C. Siju K.C., Mahesh Kumar

This article considers a reliability model where the failure is due to cumulative damage exceeding a threshold level. The concept that the threshold level of cumulative damage at…

Multi-objective optimization of Gas Station performance using response surface methodology

Shervin Asadzadeh, Behrouz Akhavan, Behnaz Akhavan

In this paper, the performance of a specific gas station (Parvin) has been studied and investigated. The purpose of this research is to design a second-order regression model…

Supply chain quality management performance measurement: systematic review

Seyedeh Soudeh Karamouz, Reza Ahmadi Kahnali, Mohamad Ghafournia

This study aims at investigating the existing knowledge in the literature on quality management performance measurement in order to identify performance measures in the field of…

Enhancing environmentally friendly practices in SME agri-food upstream chains

Sheila Namagembe

The study examined the influence of environmental standards set by the SME agro-based processing firms and farmers' environmental empowerment on farmers' adoption of…

Classical and Bayesian estimation of stress-strength reliability of a component having multiple states

Siju K C, Mahesh Kumar, Michael Beer

This article presents the multi-state stress-strength reliability computation of a component having three states namely, working, deteriorating and failed state.

Phase I non-linear profiles monitoring using a modified Hausdorff distance algorithm and clustering analysis

Bin Nie, Diqing Liu, Xiaohui Liu, Wenjing Ye

The purpose of this paper is to propose a new non-parametric phase I control chart for the problem of non-linear profile outlier detection.

Evaluation of risks in foodgrains supply chain using failure mode effect analysis and fuzzy VIKOR

Rishabh Rathore, J. J. Thakkar, J. K. Jha

This paper investigates the risks involved in the Indian foodgrain supply chain (FSC) and proposes risk mitigation taxonomy to enable decision making.

Verification of the IEC 61508 PFH formula for 2oo3 configuration using Markov chains and Petri nets

Hanane Omeiri, Brahim Hamaidi, Fares Innal, Yiliu Liu

The purpose of this paper is to check the consistency of the IEC 61508 standard formula related to the average failure frequency (PFH: the probability of dangerous failure per…

Service quality evaluation of automobile garages using a structural approach

Ajith Tom James, Jasmin James

The purpose of this paper is to evaluate the service quality automobile garages through development of a service quality index based on the factors influencing service quality.

Developing a 3D decision-making grid based on failure modes and effects analysis with a case study in the steel industry

Arash Shahin, Ashraf Labib, Ali Haj Shirmohammadi, Hadi Balouei Jamkhaneh

The aim of this study is to develop a 3D model of decision- making grid (DMG) considering failure detection rate.

Six Sigma Project Procurement application in public procurement

Jemima Antwiwaa Ottou, Bernard Kofi Baiden, Gabriel Nani

Project management tools and techniques have been widely adopted in the construction industry; however, its combination with Six Sigma and application in construction procurement…