Table of contents
Understanding the quality of relationships in consumer services: A study in a retail environment
Amy Wong, Amrik S. SohalThe purpose of this study is to examine consumer perceptions of their shopping experience in a retail environment.
The application and use of the PAF quality costing model within a footwear company
David R. Bamford, Nicola LandThe purpose of this paper is to describe an investigation into collection and measurement of cost of quality, explaining how this information was presented and used for business…
Determinants of environmentally responsible operations: a review
Kit Fai PunThe purpose of this paper is to discuss the underlining needs for and determinants (factors, tools and methods) of environmentally responsible operations (EROs) and present some…
A study on applying FMEA to improving ERP introduction: An example of semiconductor related industries in Taiwan
Ching‐Chow Yang, Wen‐Tsaan Lin, Ming‐Yi Lin, Jui‐Tang HuangFacing the competition pressure of internationalization and diversification, the semiconductor industry of Taiwan has to increase the activation/utilization rate of machines…
Unbiased estimators for mean time to failure and percentiles in a Weibull regression model
L.L. Ho, A.F. SilvaTo present the bootstrap procedure to correct biases in maximum likelihood estimator of mean time to failure (MTTF) and percentiles in a Weibull regression model.
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony