International Journal of Quality & Reliability Management: Volume 37 Issue 9/10

Environmental management accounting practices, management system, and performance: SEM approach

Nursyazwani Mohd Fuzi, Nurul Fadly Habidin, Sharul Effendy Janudin, Sharon Yong Yee Ong

The purpose of this paper is to examine the relationship between environmental management accounting practices (EMAP), environmental management system (EMS) and organizational…

An integrated approach for healthcare services risk assessment and quality enhancement

Mahdad Pourmadadkar, Mohammad Ali Beheshtinia, Kamran Ghods

The purpose of this paper is to introduce an integrated approach using failure modes and effects analysis (FMEA), multiple-criteria decision making (MCDM), mathematical modeling…

An empirical study to investigate the effects of critical factors on TQM implementation in the garment industry in Bangladesh

Subrata Talapatra, Md. Kutub Uddin, Jiju Antony, Shivam Gupta, Elizabeth A. Cudney

The purpose of this paper is to investigate the factors that enable total quality management (TQM) implementation in the readymade garment (RMG) sector of Bangladesh. More…

Software warranty cost optimization under imperfect debugging

Vibha Verma, Sameer Anand, Anu Gupta Aggarwal

The purpose of this paper is to identify and quantify the key components of the overall cost of software development when warranty coverage is given by a developer. Also, the…

Travelers’ perception of service quality at Dubai International Airport

Mahmoud Awad, Ayman Alzaatreh, Alia AlMutawa, Hind Al Ghumlasi, Mariam Almarzooqi

Dubai’s aviation industry is one of the most leading global aviation centers with a customer centric focus and tremendous challenges. The purpose of this paper is to determine the…

An integrated fuzzy-AHP and TOPSIS approach for maintenance policy selection

Narges Hemmati, Masoud Rahiminezhad Galankashi, D.M. Imani, Farimah Mokhatab Rafiei

The purpose of this paper is to select the best maintenance policy for different types of equipment of a manufacturer integrating the fuzzy analytic hierarchy process (FAHP) and…

Reliability measures for a new general system using fuzzy non-homogenous Markov reward model under d-degradation levels

Neama Temraz

In this paper, new procedures for a fuzzy Markov reward model are introduced to find the reliability measures.

Employee engagement in small and medium-sized enterprises in Thailand: the construction and validation of a scale to measure employees

Khahan Na-Nan, Peerapong Pukkeeree, Kanokporn Chaiprasit

Employee engagement (EE) is an expression of a person's own preferred task behaviours that promote their relationship with work and personal physical, cognition and emotion and…