International Journal of Quality & Reliability Management: Volume 26 Issue 3

Quality management practices: An empirical investigation of associated constructs in two Kuwaiti industries

M. Tawfik Mady

The purpose of this exploratory study is to survey quality management practices in two industrial sectors in the state of Kuwait. It aims to provide reliable and valid constructs…

Micro‐enterprise quality

Sameer Prasad, Jasmine Tata

In the developing world most citizens rely on self‐employment and micro‐enterprise operations as their only source of income. Given competition from large‐scale industrial…

Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society

Mehran Nejati, Mostafa Nejati, Azadeh Shafaei

This paper seeks to review service quality factors of the airline industry, and to rank these factors in Iranian society. It aims to introduce a fuzzy TOPSIS approach for this…

Process embedded design of integrated management systems

Muhammad Asif, Erik J. de Bruijn, Olaf A.M. Fisscher, Cory Searcy, Harm‐Jan Steenhuis

The purpose of this paper is to provide a process‐based design of integrated management systems (IMS) implementation.

The association of gender to firm‐customer relationship

Nelson Oly Ndubisi, Christian N. Madu

This paper aims to examine the association of relationship marketing variables (namely trust, commitment, communication, and conflict handling) with overall firm‐customer…

On system reliability with single strength and multi‐component stress model

H.M. Islam, Maroof A. Khan

The main objective of this paper is to consider the problem of strength of a manufactured item against an array of stresses, when each component follows exponential failure law.