International Journal of Quality & Reliability Management: Volume 36 Issue 1

A big data analytics approach to quality, reliability and risk management

Giovanni Mazzuto, Filippo Emanuele Ciarapica

Evaluating the elements of just in time (JIT) for implementation in maintenance by exploratory and confirmatory factor analysis

Sandeep Phogat, Anil Kumar Gupta

The purpose of this paper is to propose a model (structural equation modeling (SEM)) from the 16 identified just in time (JIT) elements useful for implementation of JIT in…

Manager perceptions of big data reliability in hotel revenue management decision making

David Egan, Natalie Claire Haynes

The purpose of this paper is to investigate the perceptions that managers have of the value and reliability of using big data to make hotel revenue management and pricing…

Thai Airways: key influencing factors on customers’ word of mouth

Arash Ahmadi

The purpose of this paper is to evaluate and analyze the influence of service convenience, service quality and customer satisfaction on the formation of word of mouth in airline…

To what extent do quality procedures determine the performance of French SMEs?

Souad Bannour, Kais Mtar

Although a considerable bulk of literature has focused on the relationship between the implementation of quality assurance certification and the corporate performance of…

Defining a data-driven maintenance policy: an application to an oil refinery plant

Sara Antomarioni, Maurizio Bevilacqua, Domenico Potena, Claudia Diamantini

The purpose of this paper is developing a data-driven maintenance policy through the analysis of vast amount of data and its application to an oil refinery plant. The maintenance…

Cloud-based sustainable management of electrical and electronic equipment from production to end-of-life

Massimo Conti, Simone Orcioni

The purpose of this paper is to describe a system and a database structure for the tracing of the waste of electric and electronic equipment (WEEE) using radio-frequency…