International Journal of Quality & Reliability Management: Volume 40 Issue 5

Guest editorial: Performance measurement in supply chains during disruptions: lessons from the COVID-19 pandemic

Guilherme F. Frederico, Vikas Kumar, Jose Arturo Garza-Reyes, Roberto A. Martins, Anil Kumar

Airline catering supply chain performance during pandemic disruption: a Bayesian network modelling approach

Fathien Azuien Yusriza, Nor Aida Abdul Rahman, Luai Jraisat, Arvind Upadhyay

The supply chain (SC) encompasses all actions related to meeting customer requests and transferring materials upstream to meet those demands. Organisations must operate towards…

The role of Industry 4.0 technologies on performance measurement systems of supply chains during global pandemics: an interval-valued intuitionistic hesitant fuzzy approach

Hannan Amoozad Mahdiraji, Fatemeh Yaftiyan, Ali Asghar Abbasi Kamardi, Jose Arturo Garza-Reyes, Seyed Hossein Razavi Hajiagha

This paper aims to investigate Supply Chain (SC) Performance Measurement Systems (PMSs) (SCPMSs) that are suitable and applicable to evaluate SC performance during unexpected…

A systematic literature review on supply chain resilience in SMEs: learnings from COVID-19 pandemic

Ruchi Mishra, Rajesh Kumar Singh

The study aims to review state-of-art literature on supply chain resilience in SMEs in the context of the coronavirus (COVID-19) pandemic and provides a comprehensive view of…

A proposed circular-SCOR model for supply chain performance measurement in manufacturing industry during COVID-19

Melisa Ozbiltekin-Pala, Aydın Koçak, Yigit Kazancoglu

COVID-19 is a global event affecting supply chain operations and human health. With COVID-19, many issues in business models, business processes and supply chains, especially in…

How do food supply chain performance measures contribute to sustainable corporate performance during disruptions from the COVID-19 pandemic emergency?

Thanh Tiep Le

This study aims to the development of the scale of supply chain performance measures (SCPMs), food supply chain resilience (FSCS) and sustainable corporate performance (SCP) in…

Performance measurement of e-commerce supply chains using BWM and fuzzy TOPSIS

Boga Balaji Praneeth, Simon Peter Nadeem, K.E.K Vimal, Jayakrishna Kandasamy

The purpose of this paper is to persuade a hybrid framework, which can be used to assess the performance of various supply chains and can be further used to segregate supply…

Lean performance measurement system for an Indian automotive supply chain

Narpat Ram Sangwa, Kuldip Singh Sangwan, Kiran Kumar Paidipati, Bhavin Shah

This paper aims to present a simple and innovative fuzzy methodology-based lean performance measurement system (L-PMS) for an Indian automotive supply chain. The paper also…

Barriers to supply chain performance measurement during disruptions such as the COVID-19 pandemic

Naila Fares, Jaime Lloret

Amid the outbreak of coronavirus disease 2019 (COVID-19), supply chains have faltered. This has influenced operational and financial performance and lead to uncertainty in supply…

The social role of supply chain firms during the pandemic period

Khakan Najaf, Mohamed Mahjoub M. Dhiaf, Hazem Marashdeh, Osama F. Atayah

Social risk management is vital for growth and business continuity. This study investigates the social risk shift in supply chain management during the Coronavirus Disease 2019…

Empirical benchmarking of virtual service centers' service quality: a case of a large telecom service provider in India

Kamlesh Kukreti, Kunal Ganguly, Taab Ahmad Samad

This paper aims to present a hybrid approach to measure the efficiency of virtual contact centers (VCCs) started during the pandemic and benchmark them for service performance…