International Journal of Quality & Reliability Management: Volume 35 Issue 1

An integrated approach for lead time reduction of military aircraft major overhaul: A case of ABC Company

The purpose of this paper is to investigate into the improvement strategies for lead time reduction of military aircraft major overhaul (enhance the overhaul task from present…

Lean for airport services: a systematic literature review and agenda for future research

The purpose of this paper is to present the key findings of a systematic literature review (SLR) on Lean for services and, in particular, airport services.

Monitoring the process quality for multistage systems with multiple characteristics

The purpose of this paper is to provide a new approach for detecting the small sustained process shifts in multistage systems with correlated multiple quality characteristics.

Assessing Lean adoption in food SMEs: Evidence from Greece

The purpose of this paper is to determine the current state of the Lean principles adopted by food small and medium-sized enterprises (SMEs).

Model of the port performance metrics in ports by integration six sigma and system dynamics

The purpose of this paper is to design a model of the port performance metrics for improving the quality in ports by integration of six sigma and system dynamics (SD) approach.

Developing the C-shaped QFD 3D Matrix for service applications with a case study in banking services

The purpose of this paper is to develop the C-shaped quality function deployment (QFD) 3D Matrix for service applications.

Quality management in universities: towards an integrated approach?

The purpose of this paper is to empirically test the thesis that universities are developing their different quality management (QM) systems comprehensively and integrating them…

Understanding the success of private universities: An empirical investigation from graduates’ perspective

A successful education system is a great asset for any society. However, what factors make an academic institution successful and how these factors interact with each other are…

Enablers of NPD financial performance: The roles of NPD capabilities improvement, NPD knowledge sharing and NPD internal learning

The purpose of this paper is to examine new product development (NPD) financial performance enablers through examining the roles of NPD capabilities improvement, NPD knowledge…

Enigma of KAIZEN approach in manufacturing industry of Northern India – a case study

The purpose of this paper is to uncover the significance of KAIZEN technique in manufacturing environments.

25 years of quality management research – outlines and trends

The purpose of this paper is to explore and describe how research on quality management (QM) has evolved historically. The study includes the complete digital archive of three…

Configuration of volume flexibility in Indian manufacturing firms: evidence from case studies

The purpose of this paper is to explore different drivers and volume flexibility strategies employed in manufacturing firms. It also examines contingent factors, which determine…

Optimization of repairable systems with repairman’s multiple vacations

Technological advancements and growing complexity of many real-time systems, namely, communication, transportation, defense systems, etc., necessitate the importance to adopt a…

Determination of the warranty service method switch time of old generation products after new generation products launched

The purpose of this paper is to build a warranty cost model for consumer electronics with short lifecycle and frequently upgraded process in generations. Meanwhile, a new warranty…

The Difference: When Good Enough isn’t Enough