International Journal of Quality & Reliability Management: Volume 11 Issue 9

Total Quality Management: Concepts, Evolution and Acceptability in Developing Economies

R.R. Lakhe, R.P. Mohanty

Attempts to capture the varied conceptualizations of industries byresearchers and to provide some perspectives from which to understandthe concepts, evolution and implementation…

Single • Control Chart Scheme

Zhang Wu

States that, under certain circumstances, a single • control chart withtightened control limits may be more effective for detecting processshifts than the combination of • and s…

Service Quality: Concepts and Models

Abby Ghobadian, Simon Speller, Matthew Jones

The service sector has assumed greater economic importance over the pastdecade. The latest statistics show that the sector accounts for 60 percent of the value added in the…

Symmetry of the Comparative Two‐sample Tests for Censored Reliability Data

G.A. Bohoris

Summarizes part of the work carried out to date on the two‐sampleproblem with censored data in the context of reliability and maintenanceoptimization applications. For this…

Is the ISO 9000 Series for Total Quality Management?

Samuel K.M. Ho

Many companies are working very hard to achieve high quality goods andservices and using them as competitive advantages in their businesses.In the 1990s, there are two main…

A Group Decision Support Systems (GDSS) Framework for Adjusting System Availability Levels

Christian N. Madu, Chu‐hua Kuei

Presents a new approach to adjust system availability levels which isbased on the integration of total quality management principles withmathematical models for system…

Total Quality Management in the American Defence Industry: A Case Study

Glenn A. Pitman, Jaideep G. Motwani, Deborah Schliker

The US Department of Defense is playing a significant leadership role inimplementation of TQM. Provides an overview of the process ofimplementing total quality management in the…