International Journal of Quality & Reliability Management: Volume 20 Issue 2

A decision model for self‐assessment of business process based on the EFQM excellence model

M. Li, J.B. Yang

In response to the criticism on the measurement system of self‐assessment against the European Foundation for Quality Management (EFQM) model, this paper reports the development…

Factors affecting the relationship between total quality management and organizational performance

Fco. Javier Lloréns Montes, Antonio Verdú Jover, Luis Miguel Molina Fernández

This paper aims to provide a framework for studying the relationship between total quality management (TQM) and organizational performance. TQM contents as well as TQM elements…

Integration of management systems: focus on safety in the nuclear industry

I.A. Beckmerhagen, H.P. Berg, S.V. Karapetrovic, W.O. Willborn

The need to create integrated management systems (IMS) in order to handle the proliferation of management system standards is undeniable. There is also evidence in literature and…

Modelling project management performance

David James Bryde

This paper presents an argument that it is appropriate to develop a model of project management (PM) performance from models for assessing quality management. The paper presents a…

A case study on maintenance of bus engines using the sequential method

Francis K.N. Leung, K.K. Lai

This paper reports on the application of the sequential method, presented in a previous paper by Lai et al. in 2001, to determine optimal strategies of when to carry out a…

Reliability analysis of a maintenance network with repair and preventive maintenance

Gauri Shankar, Vandana Sahani

This paper considers the maintenance of an operational system consisting of a number of independent and identical units. These units are required to be in service at all times and…