International Journal of Quality & Reliability Management: Volume 32 Issue 8

A four quadrant strategy for improving government performance in Ras Al Khaimah

Naceur Jabnoun, Mohamed Khalifah

Quality awards played an important role in improving quality in private and public organizations. The purpose of this paper is to present an integrated four quadrant strategy…

The impact of quality culture on quality management practices and performance in Chinese manufacturing firms

Sarah J. Wu

One of the commonly cited problems in the implementation of quality practices is related to cultural resistance to change. While the importance of organizational culture to…

Learning curves for quality and productivity

Angus Jeang

The purpose of this paper is to build a curve that can portray quality level, with standard deviation, as a function of the production process related to elements such as…

The level of TQM application by construction contractors in Hong Kong

Andrew W.T. Lau, S.L. Tang, Y.S. Li

In 2000, the Hong Kong Government commissioned the Construction Industry Review Committee (CIRC) to provide a thorough review of the strengths/weaknesses of the Hong Kong…

Examining determinants of cross buying behaviour in retail banking

Brian Tung, Jamie Carlson

– The purpose of this paper is to examine the drivers of the customers’ cross-buying intentions for retail banking services in Hong Kong.

Verifying practical design on furniture industry

Edu Grieco Mazzine Junior, Elpidio Oscar Benitez Nara, Liane Mahlmann Kipper, Julio Cezar Mairesse Siluk, Graciele Rediske

– The purpose of this paper is to draw a picture on the reality of furniture industries in relation to management practices for project design of new products.

Lean design for Six Sigma: An integrated approach to achieving product reliability and low-cost manufacturing

Jesus Cruz Alvarez

The purpose of this paper is to discuss new product development (NPD) based on a traditional stage-gate process and to examine how NPD tools, such as Lean design for Six Sigma…

Simple step-stress model for an extension of the exponential distribution with type-I censoring

Firoozeh Haghighi

– The purpose of this paper is to design a simple step-stress model under type-I censoring when the failure time has an extension of the exponential distribution.