International Journal of Quality & Reliability Management: Volume 34 Issue 4

Investigation into the hierarchical nature of TQM variables using structural modelling

Johan Veltmeyer, Sherif Mohamed

The purpose of this paper is to provide the empirical evidence supporting the existence of a multi-level hierarchical TQM model showing the structural inter-relationships among a…

Gaining insights into the measurement of value in industrial service network

Minna Saunila, Tero Rantala, Juhani Ukko, Sanna Pekkola

Nowadays, maintenance companies form networks, where multiple organizations and actors can deliver value to the customers. Current literature does not take into account how the…

Robust approaches for monitoring logistic regression profiles under outliers

Ahmad Hakimi, Amirhossein Amiri, Reza Kamranrad

The purpose of this paper is to develop some robust approaches to estimate the logistic regression profile parameters in order to decrease the effects of outliers on the…

Implementation of Lean Six Sigma in Saudi Arabian organisations: Findings from a survey

Saja Ahmed Albliwi, Jiju Antony, Norin Arshed, Abhijeet Ghadge

Although the popularity of the Lean Six Sigma (LSS) methodology has illustrated many benefits over the years for those organisations who have implemented it, this strategy has…

Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process

Reza Dabestani, Arash Shahin, Mohammad Saljoughian

The purpose of this paper is to identify customers’ critical demands through evaluating and prioritizing service quality dimensions (SQDs) based on service quality (SQ) gaps.

Prioritising the enablers for the successful implementation of Kaizen in China: A fuzzy AHP study

Jie Ma, Zhibin Lin, Chi Keung Lau

The purpose of this paper is to develop a better understanding of how Sino-Japanese joint ventures implemented the three Japanese improvement methods, i.e. Kaizen, Kaikaku and…

Safety management system in automotive and energy industries

Kongkiti Phusavat, Bordin Vongvitayapirom, Pekka Kess, Binshan Lin

The purpose of this paper is to report the key results and lessons of a study in Thailand. Occupational safety and health is the foundation of ISO 26000, which emphasizes on…

Maintainability analysis in shaving blades industry: a case study

Panagiotis Tsarouhas, George Besseris

The purpose of this paper is to provide results for a complete maintainability analysis utilizing data sets from a production system in a shaving blades division of a large…