The TQM Journal
Issue(s) available: 113 – From Volume: 20 Issue: 1, to Volume: 37 Issue: 2
Volume 36
-
Issue 8 2024
-
Issue 7 2024
-
Issue 6 2024 Quality 4.0 and Kaizen During Disruptive Times: Addressing the Triple Helix Actors’ COVID-19 Pandemic Challenges
-
Issue 5 2024 Using Partial Least Squares Structural Equation Modeling (PLS-SEM) in Quality Management
-
Issue 4 2024
-
Issue 3 2024 Balancing the “hard” and the “soft” shades of TQM: bridging conceptual advancements and managerial insights
-
Issue 2 2024
-
Issue 1 2024 Strategic Alignment between Industry 4.0 and Operational Excellence methodologies for Smart manufacturing
Volume 35
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 21
Business process improvements using SERVQUAL, FMEA and text-mining methods for processing the voice of customer
Zakka Hammadi Ghifari, Ririn Diar AstantiThis study proposes a new framework for business process improvement (BPI) by identifying areas of improvement based on customer complaints.
Finding purpose of life through K’aat-Kaizen in higher education institution’s students: a mixed study in Mexico
Manuel F. Suárez-Barraza, María Isabel Huerta-CarvajalThe educational environment in the twenty-first century has evolved by leaps and bounds in the last four years after COVID-19 pandemic. The concern of quality of student’s…
Empirical analysis of barriers to implement blockchain technology in manufacturing environment: a developing economy perspective
Rekha Goyat, Rajeev Rathi, Jose Arturo Garza-Reyes, Mahipal Singh, Mahender Singh KaswanThe present study aims to identify the critical barriers of blockchain technology (BT) implementation in a manufacturing environment in context of developing countries.
Forging a relationship between quality management and sustainable development in higher education institutions: insights from a cross-country Kano study
Guido Grunwald, Ali Kara, John E. SpillanThis study’s objective is to offer a process to adapt the Kano model as a quality management (QM) tool for prioritizing students’ sustainability transformation requirements of…
Individual Kaizen in Japan: an exploratory multiple case study in a micro work environment
Manuel F. Suárez-Barraza, José Ángel Miguel-Davila, Kodo Yokozawa, Julissa E. Cosme-CastorenaUnderstanding work and its improvement from the individual’s perspective has become a critical issue in the 21st century. We are witnessing an overwhelming amount of information…
Enhancing aesthetic and creative skills through innovative pedagogical approaches: integrating mandala thinking and multisensory techniques in advanced dessert design
Yen-Cheng ChenThis study aims to explore the integration of mandala thinking and multisensory techniques into advanced dessert design courses, investigating how these innovative pedagogical…
Unveiling the key drivers of continuity in the Indian IT domain: an integrated IRP-TISM approach
Areeba Khan, Saboohi NasimOrganizational transformation and widescale upgradation of working conditions have resulted in disrupted work–life balance and employee health. In this era of drastic change…
Influencing factors and consequences of chatbot initial trust in AI telecommunication services: a study on Generation Z
Mariem Sboui, Ons Baati, Nadia SfarChatbots emerge as a prominent trend within the context of evolving communication settings and enhancing customer experience to improve firms' total quality management strategies…
The impact of industry 4.0 technologies enable supply chain performance and quality management practice in the healthcare sector
Sonalika Sarangi, Dibyajyoti GhoshThe purpose of this research is to examine the potential impact of technologies on enhancing the efficiency and effectiveness of supply chain performance inside healthcare…
Exploring the impact of digital technology in Indian higher education: a comprehensive analysis
Gayatri Panda, Manoj Kumar Dash, Mahender Singh Kaswan, Rekha ChaudharyThe study aims to analyze the relationship between teachers’ information and communication technology (ICT) efficacy and the ICT environment in teaching-learning. For this, the…
Service quality cost management in Japanese call centers: study using preventive-appraisal-failure model
Masaru AramakiThis study uses the preventive-appraisal-failure (PAF) model to investigate the quality-cost behavior of call centers specializing in customer support, complaint handling and…
Effects of employee competency on customer loyalty via justice perception and customer affection in Indian banks: do gender and failure severity moderate such relations?
Akuthota Sankar Rao, Damodar Suar, Bimal Kishore SahooThis study examines whether customer-perceived employee competence (CPEC) furthers customer loyalty through justice perception and affection, and whether gender and service…
Leveraging green artificial intelligence for green competitive advantage: testing a mediated moderation model
Reza Salehzadeh, Maliheh Javani, Hassan EsmailianIn today’s competitive business landscape, organizations are increasingly recognizing the strategic advantage of implementing sustainable practices to gain a competitive edge…
Analysis of critical success factors of Quality 4.0 implementation in manufacturing SMEs using best–worst method
Sekar Vinodh, Vishal Ashok Wankhede, Ganesan MurugananthamTo attain a competitive edge, it is essential to realize the significant critical success factors (CSFs) that contribute to the adoption of Quality 4.0 (Q4.0) in manufacturing…
Comprehending the role of soft skills in current work scenarios in the engineering domain
Aayushi Pandey, Shivani Dhand, Mahender Singh Kaswan, Priyanka Chhibber, Jose Arturo Garza-Reyes, Mehnaz ManzoorTo investigate the transformative impact of soft skills on the career pathways of experts and students in the engineering domain.
Role of life and usage characteristics, technical attributes and crowdsourced product reviews in smartphone exchange prices
Mohit Goswami, Akhilesh Kumar, Sanjeev PrasharSmartphone demand has been driving people towards refurbished electronic products. However, a lack of transparency in refurbished product pricing makes purchases time-consuming…
Influence of supermarket self-checkout service quality, customer vulnerability and risk perception during emerging pandemics on Australian customer behaviour
Gurmeet Singh, Neale Slack, Shavneet SharmaThis study investigates how the COVID-19 pandemic, as a unique environmental factor, influences Australian supermarket customers’ satisfaction and behavioural loyalty intentions…
Does reality congruence determine e-commerce customer’s engagement? Role of service quality, trust and commitment
Pooja, Pranay Verma, Jasbir SinghThe advent of mixed reality technologies in e-commerce presents marketers with numerous challenges in effectively harnessing these technologies to influence desired consumer…
Lean facility layout selection in a post service to enhance operational performance: a graph theory model
Senghazhani Murugesan Vadivel, Vimal Kumar, Pratima VermaThis study attempts to analyze the overall effectiveness of Lean System (LS)-based India post facility layout design (FLD) selection.
Service quality management under risk prioritization and imprecise information: a hybrid fuzzy approach
Swarup Mukherjee, Anupam De, Supriyo RoyConventional risk prioritization methods rely on crisp inputs but struggle with imprecise data and hesitancy, resulting in inaccurate assessments that affect service and…
The influence of Industry 4.0 resources on logistics capabilities to optimize remanufacturing and business performance
Sehrish Huma, Abdur Rehman, Waqar AhmedThis study aims to demonstrate the influence of Industry 4.0 (I4.0) adoption on improving logistics capabilities to achieve remanufacturing operations and business logistics…
Application of metaverse in higher education: a systematic literature review and bibliometric analysis
Gayatri Panda, Monika Arora, Indrajit Ghoshal, Jose Arturo Garza-Reyes, Mahender Singh KaswanWith the evolving landscape of technology and innovations, metaverse has revealed a huge potential for changing the world. Gradually, it has expanded its wings to different…
ISO 9001 as a catalyst: linking staff training to university performance
Shahzaf IqbalThis study investigates the impact of staff training on university performance (UP), focusing particularly on the mediating role of ISO 9001 implementation in the higher education…
Application of hybrid analytic hierarchy process and graph theoretic approach for analysis of barriers of high setup time
Manisha Sudhir Lande, Sudhir LandeIn the era of the circular economy, the economic growth of a country is highly dependent on the sustainable performance of the manufacturing sector. In today’s increasingly…
Assessment of organizer model and conventional teaching method for improved student learning performance: a gamification-based perspective
Suhail H. Serbaya, Ali Rizwan, Manuel Sánchez-Chero, Iram Mushtaq, Mahender Singh Kaswan, Jose Arturo Garza-ReyesThe main objective of the study is to analyze the effectiveness of the advance organizer model (AOM) versus the conventional teaching method (CTM) in teaching high school math…
Integration and implementation of LSS 4.0 practices: a perspective from manufacturing and service sectors
G. Citybabu, S. YaminiLean Six Sigma (LSS) is often perceived as a foundation for implementing Industry 4.0 (I4.0) within an organization, with the two strengthening each other in different ways. The…
Strategic plans on the context of business excellence models and its financial impact: the case of the Cavendish banana grower cooperatives
Roentgen Galaroza Dipon, Emerson G. CabudolThis study was conducted to assess the alignment of the strategic plans of the Cavendish banana grower cooperatives to business excellence models (BEMs) and to determine its…
A study into the themes of quality management: early findings from a global research project and agenda for future research
Jiju Antony, Arshia Kaul, Michael Sony, Navjit Singh, Priya Vij, Shreeranga Bhat, S. Yamini, Alessandro LaureaniQuality management (QM) plays a pivotal role in driving organisational efforts to enhance operational efficiency and customer satisfaction. This study aims to explore the most…
The impact of visionary leadership on product quality from the perspective of quality assurance managers in small and medium-sized companies: the mediating role of continual improvement
Khleef AlkhawaldehA review of relevant literature supported the need to examine the nature of the relationships (if any) between visionary leadership, continual improvement and product quality…
Defining, measuring and managing healthcare quality using unstructured physician review comments
Regis Terpend, Christian Rossetti, James KroesPhysician review websites (PRW) and Medicare requirements are pressing administrators to measure, monitor and improve healthcare service delivery. Healthcare service attributes…
Exploring barriers to Quality 4.0 implementation: a multivariate analysis
Arturo Calvo-Mora, Eugénia de Matos Pedro, Eva SuárezIndustry 4.0 (I4.0) technologies and practices are changing the way quality is managed in organizations, giving rise to the movement known as “Quality 4.0” (Q4.0). In this…
Does robotic service quality determine robotic restaurant diners’ engagement behaviors? Role of customer engagement and attachment to the restaurant
Deepak Ramanan Veera RaghavanRobotic restaurants are very novel, and service robots in these restaurants are identified as offering unique advantages in terms of efficiency, tireless service and potentially…
Emerging challenges of SMEs for the post-COVID-19 era: implications for gresilience and sustainability
Pradeep K. Jha, Suvadip Ghorai, Rakhi Jha, Surya Prakash SinghThe main aim of this paper is to investigate key challenges that hinder sustainable and resilient green supply chain (GSC) building in small and medium-sized enterprises (SMEs…
Implementation of Six Sigma methodology in a medical equipment manufacturing company
V. Sreekanth, E.G. Kavilal, Sanu Krishna, Nidhun MohanThis paper aims to highlight how the six sigma methods helped the medical equipment manufacturing company in finding and analysing the root causes that lead to the reduction in…
How research contributions of professor Jiju Antony have influenced the field of quality management: an appraisal and critique
Bharti Kapur, Priya Vij, Navjit Singh, Alexander Douglas, Matt PepperThe purpose of this study is to apply bibliometric techniques to critically examine the contributions of Professor (Dr) Jiju Antony in the domain of quality management research…
ID3-driven insights: the proactive prosumer’s role in technological innovation
Mahmoud Abdelaziz Ahmed Abdelaziz, Mohamed Ahmed Ghonim, Jiani Wu, Ahmed Masoud Ahmed AlmandoohThe study aims to reveal the relative importance of each characteristic of a proactive prosumer and determine the role of each characteristic in improving technological innovation.
A multicriteria decision-making model for risk management in an integrated management system
Fernanda Cagnin, Maria Célia Oliveira, Paulo Augusto Cauchick-Miguel, Renata PelissariThis paper proposes a multicriteria model for risk management to identify and assess risks associated with an integrated management system (IMS). The main benefit of the proposed…
Flying toward transparency: revealing circular economy disclosure drivers in the airline industry
Vitiana L'Abate, Benedetta Esposito, Nicola Raimo, Daniela Sica, Filippo VitollaAlthough there is a growing body of literature on circular economy disclosure (CED), certain sectors, including the airline industry, remain underexplored despite the particular…
Impact of total quality management on the sustainable performance in the Palestinian construction industry
Ismael Jabi, Maryana Faour, Yahya SalehThe main goal of this study is to investigate the impact of total quality management (TQM) on the three pillars (economic, environmental and social) of sustainable performance in…
The influence of remote work on scrum-based information technology projects management: insights for success
Ashraf Bany Mohammed, Hazar Hmoud, Luay Sultan, Husam YaseenThis research examines how recent changes in working practices as a result of COVID-19 – most often making knowledge-based work for technologists remote to the main office – are…
Enhancing service quality in the insurance industry with AI-powered humanoid chatbots
Kanchan Pranay Patil, Mugdha Shailendra Kulkarni, Manoj HudnurkarThis study aims to explore the potential of artificial intelligence with AI-powered humanoid Chatbots (AIPHC) as transformative tools to improve customer service quality in the…
The impact of e-commerce platforms' quality on customer satisfaction and repurchase intention in post COVID-19 settings
Marco Savastano, Sorin Anagnoste, Isabelle Biclesanu, Carlo AmendolaE-commerce expands product and service reach, emphasizing the need for strategic market approaches to enhance e-service quality and drive sales growth. This paper aims to assess…
Exploring the role of additive manufacturing in the prosthetic supply chain: qualitative evidence
Wasan Al-Masa’fah, Ismail Abushaikha, Omar M. BwaliezThis study aims to evaluate the enhancement in prosthetic supply chain capabilities resulting from the implementation of additive manufacturing (AM) technologies. The study…
Evaluation and total quality management: the case of primary education
Nikolaos Kaiseroglou, Eleni Sfakianaki, Christina SiontorouThe purpose of this paper is to investigate perceptions of primary education (PE) teachers with respect to evaluation within the framework of Total Quality Management (TQM) and…
A novel framework for understanding the interplay between the mobile wallet service quality dimensions and loyalty intention
Ashwarya Kapoor, Rajiv Sindwani, Manisha GoelIs there any symmetric or asymmetric connection between mobile wallet service quality (MWSQ) dimensions and loyalty intention? Are there any factors that intervene in the…
The impact of TQM on financial and non-financial performance: the mediating role of corporate social responsibility
Dorsaf Chaher, Lassaad LakhalThis article aims to examine the direct and indirect effect among total quality management (TQM), corporate social responsibility (CSR) and financial and non-financial performance.
Bibliometric analysis on usage of Industry 4.0 technologies in healthcare
Anurodhsingh Khanuja, Rajan Sreedharan, Neha SharmaIndustrial Revolution 4.0 prompts organizations to adopt emerging technologies, and the healthcare industry is no different from them. Further, it is important to adopt new edge…
Investigating the impact of restaurants’ CSR activities on customer satisfaction: a focus on CSR dimensions
Mohammadsadegh Omidvar, Maria PalazzoThis study explores how the various aspects of corporate social responsibility (CSR) impact customer satisfaction (CS) within the restaurant sector. Furthermore, it seeks to…
Flexible working arrangements on employee well-being concerning the mobile telecommunication industry
Friday Ogbu Edeh, Nurul Mohammad Zayed, Md. Faisal-E-Alam, Vitalii Nitsenko, Oleg BazalukThe well-being of employees is very crucial, especially for the survival and sustainability of the mobile telecommunication industry and thus, the deployment of flexible working…
From waste to worth: a mediation analysis of lean manufacturing and operational performance in developing country
Abul Bashar, Ahsan Akhtar Hasin, Samrat Ray, Md. Nazmus Sakib, Md. Mahbubur Rahman, Nabila Binta BasharLean Manufacturing Systems (LMS) gained popularity among manufacturers globally. However, their efficacy in developing and least-developed countries remained noticeably…
Assessing Industry 4.0 implementation maturity in manufacturing MSMEs – a graph theory and matrix-based approach
Pulok Ranjan Mohanta, Biswajit MahantyIn this paper, a graph theory-based maturity model to comprehensively assess the Industry 4.0 maturity level by means of a multidimensional Industry 4.0 maturity score (MIMS) is…
Unveiling the potential of FMEA in higher education: pathway to improved risk management and quality
Maryam Zulfiqar, Shreeranga Bhat, Michael Sony, Willem Salentijn, Vikas Swarnakar, Jiju Antony, Elizabeth A. Cudney, Sandra Furterer, Olivia McDermott, Raja Jayaraman, Monika FosterWhile educators impart FMEA instruction, its practical implementation within the educational sector remains limited. This study investigates the application of FMEA within higher…
Business excellence assessments – learning from award-winning organizations
Atif Baig, Robin Mann, James Lockhart, Wayne MacphersonThe aim of the study is to identify best practices from Business Excellence (BE) award-winning organizations on the use of their BE self-assessment (internal assessment) and…
How employee engagement mediates the training and development and work–life balance towards job performance of the private banks?
Selim Ahmed, Dewan Mehrab Ashrafi, Rubina Ahmed, Ezaz Ahmed, Md. AzimThe purpose of the study is to investigate the influence of training and development and work–life balance on employee engagement and job performance at private banks in…
Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores
Andre Albuquerque, Claudia Becerra, Fagner José Coutinho de Melo, Denise Dumke de MedeirosThe aim of this research is to propose a quantitative approach to evaluating the quality of services provided, helping organizations to make strategic decisions by better…
Quality 4.0: the need for Tanzania's service organisation transit to Quality 4.0
Jailos Mrisho NzumileQuality has always been a competitive advantage for every organisation that strives for customer satisfaction when offering services or products. Technological advancements during…
Integrated management systems: a content and bibliometric analysis
Panos T. Chountalas, Athanasios G. LagodimosSignificant interest in Integrated Management Systems (IMS), as a key area within ISO-related Management System Standards (MSS) literature, has been evident from both academia and…
The dark side of customer experiences in fast-food industry: exploring the intersection of physical environment, emotions and customer retention
Caglar SamsaThis study examines the impact of physical environmental factors on customer retention in fast-food restaurants/cafeterias. Furthermore, this study examines the mediating effect…
Organizational factors, quality performance and competitive advantage of village-owned enterprise in Indonesia
Hanung Eka Atmaja, Budi Hartono, Clarisa Alfa Lionora, Alex Johanes Simamora, Alkadri Kusalendra SiharisThis research objective is to (1) examine the effect of organizational factors on quality performance, (2) examine the effect of quality performance on competitive advantage and…
Perceived customer value and willingness to pay: strategies for improving and sustaining water service quality
Abdullah Murrar, Veronica Paz, Madan Batra, David YergerSeveral studies have examined the relationship between service quality and willingness to pay in many industries. However, this relationship has not been explored through the lens…
An analysis of the effects of value cocreation and tech enjoyment on customer satisfaction in tourism virtual reality
Diana Escandon-Barbosa, Jairo Salas-Paramo, Luis Fernando CaicedoThe main objective of our study is to shed light on how perceived enjoyment influences the intricate relationship between value cocreation and consumer satisfaction, with a…
Sustainable development through quality management: a multiple-case study analysis of triumphs, trials and tribulations
Jiju Antony, Shreeranga Bhat, Michael Sony, Anders Fundin, Lars Sorqvist, Raul MolteniIn a highly competitive and globalised era, agile organisations proactively steer towards sustainability. This situation persuaded the organisations to align Quality Management…
Exploring Industry 4.0 technologies as drivers of lean implementation in SMEs using COPRAS
Ramads ThekkooteThis paper uses the complex proportionality assessment (COPRAS) method to examine the driving factors of Industry 4.0 (I4) technologies for lean implementation in small and…
Measuring automobile service quality with the European customer satisfaction index model (ECSI): the moderating effect of trust
Veysel Yilmaz, Yelda Sürmeli̇oğluIn this study, the service quality of an automobile authorized service center was investigated based on the European Customer Satisfaction Index (ECSI) model. The ECSI model…
A systematic literature review with bibliometric analysis of Quality 4.0
Juman Alsadi, Fathy Alkhatib, Jiju Antony, Jose Arturo Garza-Reyes, Guilherme Tortorella, Elizabeth A. CudneyThis study aims to investigate and provide comprehensive insights into the state of research on Quality 4.0 across various sectors. The investigation focusses on studies conducted…
Industrial revolution and smart farming: a critical analysis of research components in Industry 4.0
Isha Batra, Chetan Sharma, Arun Malik, Shamneesh Sharma, Mahender Singh Kaswan, Jose Arturo Garza-ReyesThe domains of Industry 4.0 and Smart Farming encompass the application of digitization, automation, and data-driven decision-making principles to revolutionize conventional…
Integrating online learning into service quality assessment in higher-education its influence on student satisfaction
Nancy Bouranta, Evangelos L. Psomas, Dimitrios KafetzopoulosOnline learning gained ground during the pandemic and has continued to be used in the post-Covid era. Items related to online learning should be included in service quality…
CIRMQUAL: a conceptual framework of healthcare service quality
Mohit Datt, Ajay Gupta, Sushendra Kumar Misra, Mahesh GuptaThe scope of this study is to explore and summarize the pool of dimensions, models and measurement techniques of service quality used in healthcare services and to propose a…
Government innovation management: challenges and opportunities
Shaker A. Aladwan, Aseel AlrababahThis paper aims to identifying challenges faced by innovation in the public sector of Jordan.
Achieving banking industry innovation performance using total quality management: an empirical study
Abraham Ato Ahinful, Abigail Opoku Mensah, Samuel Koomson, Collins Cobblah, Godfred Takyi, Abdul Hamid KwartengWhile scholars have researched the impact of specific total quality management (TQM) aspects on innovation performance (INP), empirical evidence on how the former, as a composite…
Exploring the user-generated content data to improve quality management
Sara Maia, José Pedro Teixeira Domingues, Maria Leonilde R. Rocha Varela, Luis Miguel FonsecaThe focus of this research is to investigate if user-generated content (UGC) generated in the Booking platform can support quality management improvement within the hospitality…
Asymmetrical effect of total quality management on organisational citizenship behaviour for the environment: mediated by environmental corporate social responsibility
Noor-E-Sahar, Dahlia Zawawi, Nor Siah Jaharuddin, Munir A. AbbasiThe current study used the social exchange theory to examine the dimensional impact of total quality management (TQM) on the organisational citizenship behaviour for the…
Integrated quality 4.0 framework for quality improvement based on Six Sigma and machine learning techniques towards zero-defect manufacturing
Elisa Gonzalez Santacruz, David Romero, Julieta Noguez, Thorsten WuestThis research paper aims to analyze the scientific and grey literature on Quality 4.0 and zero-defect manufacturing (ZDM) frameworks to develop an integrated quality 4.0 framework…
The mediatory role of the environmental performance function within the lean-green manufacturing sustainability complex
Tinotenda Machingura, Olufemi Adetunji, Catherine MawareThe objective of the study is to explore the mediatory role of the environmental performance of organisations on their economic and social performances. It demonstrates that…
Role of leadership styles in connecting quality culture and university performance: a higher education perspective from Saudi Arabia
Hasna Balaj Albaroudi, Shahzaf IqbalThis study examines the influence of quality culture (QC) on university performance (UP) within the higher education (HE) context of Saudi Arabia, exploring the mediating roles of…
ISO 9001 implementation model: a review and future research agenda
Danar Agus Susanto, Mokhamad Suef, Putu Dana Karningsih, Bambang PrasetyaThis study’s main objective is to explore the ISO 9001 implementation model and identify a future research agenda. This is important because not all organizations find it easy to…
The multifaceted impact of ISO/IEC 17025 accreditation: a sector-specific analysis in civil engineering testing and calibration laboratories
Evangelia Panagiotidou, Panos T. Chountalas, Anastasios Ι. Magoutas, Fotis C. KitsiosThis study aims to dissect the multifaceted impact of ISO/IEC 17025 accreditation, specifically within civil engineering testing and calibration laboratories. To achieve this, it…
An integrated QFD framework for smart city strategy development
Konstantina Kamvysi, Loukas K. Tsironis, Katerina GotzamaniIn this study, the deployment of an integrated Quality Function Deployment (QFD) decision framework is presented to help cities design targeted strategies to become “smart”…
Evaluating digital health attributes for users’ satisfaction: an application of the Kano model
Ylenia Cavacece, Giulio Maggiore, Riccardo Resciniti, Andrea Moretta TartaglioneThe purpose of this paper is to investigate user satisfaction with digital health solutions by identifying and prioritizing different service attributes on the basis of their…
Soft TQM for competitive advantage in the transportation sector: investigating green human resource management and stakeholder integration
Maria Karakasnaki, Anastasia GerouRecent trends in total quality management (TQM) argue in favor of incorporating environmental concerns into TQM and considering external stakeholders. The aim of this study is to…
Exploring the causal complexity of business models with organizational performance: a study for the pharmaceutical industry
Dinesh B. Panchal, Bala Krishnamoorthy, Som Sekhar BhattacharyyaAuthors analyze a business model (BM) based on organizational performance. BMs are strategic tools used to achieve high performance. This study is based on two characteristics of…
The development of an organizational excellence architecture model to support the implementation of business excellence
Atif Baig, Robin Mann, James Lockhart, Wayne MacphersonThe purpose of this study is to address a critical gap in the existing literature on business excellence implementation. While various studies have examined different aspects of…
How does service supply chain flexibility influence responsiveness in service delivery? An empirical analysis of healthcare units
Gyan PrakashThis paper aims to explore the antecedents and consequences of service chain flexibility (SCF) in healthcare service delivery.
Synergistic role of TQM 4.0 toward industry 4.0 readiness: a sociotechnical perspective of selected industries
Kashif Ali, Abdul WaheedIndustry 4.0 or I4.0 has transformed the manufacturing landscape by integrating social and technical factors by means of the sociotechnical framework. However, the sociotechnical…
Challenges and motivators for nurses' well-being during and post-COVID-19 pandemic: a qualitative exploration
Manpreet Kailay, Kamalpreet Kaur Paposa, Priyanka ChhibberThe present study was designed to explore the major challenges being faced by the Indian nurses' pre-post pandemic period affecting their well-being (WB) and identify factors that…
Impact of leadership, TQM and supply chain capabilities on sustainable supply chain performance: moderating role of institutional pressure
Rohit Kumar SinghThis study aims to empirically assess the influence of supply chain capabilities and total quality management on sustainable supply chain performance, factoring in the role of…
Enhancing employee sustainability through employee quality of life: the role of top management support
Hakem Sharari, Rasha Qawasmeh, Abdullah Helalat, Ashraf JahmaniThis study aims to focus on how the design of an organization influences employee sustainability. It also highlights how top management support can mediate this relationship.
Role of supply chain partnership, cross-functional integration, responsiveness and resilience on competitive advantages: empirical evidence from Palestine
Nemer BadwanThe external business environment of the organization is always changing at a rapid pace. For a firm to adapt to changing client requirements, it must implement the right business…
Relationships between lean bundles and firm performance: a meta-analysis on the moderating role of national culture differences
Anupama PrasharEvolved from Toyota’s shop floor in Japan, lean bundles are universally accepted for boosting manufacturing performance. However, extant literature shows mixed findings on the…
Academic service quality, student satisfaction and loyalty: a study at higher education legal entities in Indonesia
Achmad Supriyanto, Burhanuddin Burhanuddin, Sunarni Sunarni, Rochmawati Rochmawati, Dwi Kurnianing Ratri, Athalla Naufal BhayangkaraThis study aims to explore the influence of academic service quality on student satisfaction and loyalty, based on a study at Higher Education Legal Entities (HELE) in Indonesia…
An analysis of green lean six sigma deployment in MSMEs: a systematic literature review and conceptual implementation framework
Jag Mohan, Mahender Singh Kaswan, Rajeev RathiGreen Lean Six Sigma (GLSS) is a comprehensive approach that aims to reduce waste, emissions and non-value added activities, thus mark an effective impact on sustainability of…
An exploration of operational excellence methodologies implementation in the logistics sectors: a global study
Yaifa Trakulsunti, Jiju Antony, Jose Arturo Garza-Reyes, Guilherme Luz Tortorella, Witsarut Chuayjan, Monika FosterThe aim of this study reported in this paper was to explore the application of operational excellence methodologies in a global context.
Does integrated store service quality determine omnichannel customer lifetime value? Role of commitment, relationship proneness, and relationship program receptiveness
Thamaraiselvan Natarajan, Deepak Ramanan Veera RaghavanBuilding on the relationship marketing and stimulus-organism-response (SOR) theory, the purpose of this paper is to study the impact of the integrated store service quality (ISSQ…
Assessing ISO 18404 standard applicability in the service sector: a qualitative study
Michael Sony, Mariam Ali Ramadan, Jiju Antony, Maha Khalifa Al Dhaheri, Olivia McDermott, Elizabeth A. CudneyThis research aims to establish the applicability of the International Organisation for Standardisation (ISO) 18404 standard to the service sector, identify any required…
ChatGPT between opportunities and challenges: an empirical study in Italy
Maria Giovina Pasca, Gabriella ArceseThis study investigates the user’s perspective regarding opportunities, challenges and implications related to artificial intelligence technologies such as ChatGPT in several…
Unveiling the contextual effects of total quality management to enhance sustainable performance
Muhammad Mohsin, Mad Nasir Shamsudin, Nasif Raza Jaffri, Muhammad Idrees, Khalid JamilThe current study focuses on the relationship between total quality management (TQM) and sustainable performance (SP) and examines how TQM practices can facilitate firms'…
A model of increasing performance in sustainable supply chain management
Masoud Bagherpasandi, Mahdi Salehi, Zohreh Hajiha, Rezvan HejaziOrganizations experience various issues with the optimum use of data. This study is qualitative research to identify and provide a helpful pattern for increasing the performance…
Productivity of gig workers on crowdsourcing platforms through artificial intelligence and gamification: a multi-theoretical approach
Abhishek Behl, Brinda Sampat, Sahil RajGig workers form the backbone of any crowdsourcing platform where they showcase their talent and choose a job of their choice and freedom. The study explores the role of…
Critical success factors for open source innovation in pharma industry: learning from two case studies
Ajay Jha, R.R.K. Sharma, Vimal KumarThe study aims to add to the body of knowledge of open source tangible product management (also called open design). The objective is also to develop a guideline for efficient…
Exploring gamers' crowdsourcing engagement in Pokémon Go communities
Shavneet Sharma, Neale Slack, Kritika Devi, Tuma Greig, Samantha NaiduWith the increasing popularity of online games like Pokémon Go, a new wave of crowdsourcing communities have emerged, allowing gamers to collaborate, communicate and share useful…
Investigating the role of crowdsourcing in improving the quality of production processes: a systematic literature review
Michele Grimaldi, Silvia Vermicelli, Livio CricelliIn recent years, crowdsourcing – an open and innovative model for outsourcing tasks to a crowd – has become popular for production processes, allowing organizations and firms in…
Unlocking value with a crowdsourcing configuration of smart city: a system dynamic simulation
Andrea Caporuscio, Maria Cristina Pietronudo, Francesco Schiavone, Daniele LeoneThe paper aims to explore the value generated by a specific configuration of a smart city's infrastructure by proposing a comparison between a silos configuration versus a crowd…
Winning customers' hearts and minds using DFSS in the insurance industry
Jing-Rong Chang, Venkateswarlu Nalluri, Long-Sheng Chen, Shih-Hsun ChenThis study aims to simultaneously examine customer complaints through the proposed novel Design for Six Sigma (DFSS) model which incorporates of creating the new insurance…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo
Further Information
