The TQM Journal: Volume 31 Issue 4

Lean Six Sigma in healthcare: Fast track surgery for patients undergoing prosthetic hip replacement surgery

Giovanni Improta, Giovanni Balato, Carlo Ricciardi, Mario Alessandro Russo, Ida Santalucia, Maria Triassi, Mario Cesarelli

Since healthcare spending accounts for approximately 6.6 per cent of the gross domestic product, reducing waste in health facilities is necessary to generate significant cost…

Exploring the interrelationship between quality, safety and HR within crisis management framework

Christina Nizamidou, Fotis Vouzas, Katerina Gotzamani

The purpose of the paper is twofold: first, to examine the interaction of quality, safety and crisis management (CM), and second, to explore the role played by an HR department in…

Sustaining ISO 9001-based QMS in higher education: a reality?

Roslina Ab Wahid

The purpose of this paper is to describe how a large public university sustains its ISO 9001 quality management system (QMS) for the past 20 years. At the same time, this paper…

Quality management principles and school quality: Testing moderation of professional certification of school principal in private schools of Pakistan

Fazal Elahi, Muhammad Ilyas

The purpose of this paper is to test the relationship of process approach (PA), customer focus approach (CFA) and school quality with the moderation of professional certification…

Healthcare service quality: a methodology for servicescape re-design using Taguchi approach

Rejikumar G., Aswathy Asokan Ajitha, Malavika S. Nair, Raja Sreedharan V.

The purpose of this paper is to identify major healthcare service quality (HSQ) dimensions, their most preferred service levels, and their effect on HSQ perceptions of patients…

Investigating the role of strategic thinking in establishing organizational excellence model: A moderating role of organizational forgetting

Mohammad Javad Ershadi, Rouhollah Eskandari Dehdazzi

The purpose of this paper is to study the role of organizational forgetting in the impact of strategic thinking on the implementation of an organizational excellence model…

A directed content analysis of viewpoints on the changing patterns of Lean Six Sigma research

Bryan A. Rodgers, Jiju Antony, Zhen He, Elizabeth A. Cudney, Chad Laux

The purpose of this paper, builds on previous studies that explored the research patterns over 15 years, is to consider the current status of the integration of Lean and Six…