The TQM Journal: Volume 33 Issue 7

Quality cost management in the SMEs of Poland

Renata Biadacz

The purpose of the study is to examine the research problem that represents an attempt to approximate the importance of quality costing in managing a modern enterprise using the…

Socially responsible investment strategies for the transition towards sustainable development: the importance of integrating and communicating ESG

Mauro Sciarelli, Silvia Cosimato, Giovanni Landi, Francesca Iandolo

Recently, socially and responsible investments (SRI) have constantly grown becoming a highly discussed issue. Therefore, the main purpose of this paper is to better understand if…

Reporting misdemeanors in the workplace: analysing enablers using modified TISM approach

Smita Gupta, Kanika T. Bhal

In the scope of the immense growth of corporate frauds and scandals, reporting unethical practices could be considered as an important mechanism to control them and ultimately…

The ISO/IEC 27001 information security management standard: literature review and theory-based research agenda

Giovanna Culot, Guido Nassimbeni, Matteo Podrecca, Marco Sartor

After 15 years of research, this paper aims to present a review of the academic literature on the ISO/IEC 27001, the most renowned standard for information security and the third…

A taxonomy of sustainability topics: a guide to set the corporate sustainability content on the web

Maria Giovanna Confetto, Claudia Covucci

The objective of this paper is to propose a taxonomy of sustainability communication (SC) topics that provide digital content managers with a guide for setting a sustainability…

Implementing fast track surgery in hip and knee arthroplasty using the lean Six Sigma methodology

Imma Latessa, Antonella Fiorillo, Ilaria Picone, Giovanni Balato, Teresa Angela Trunfio, Arianna Scala, Maria Triassi

One of the biggest challenges in the health sector is that of costs compared to economic resources and the quality of services. Hospitals register a progressive increase in…

Design-driven innovation: exploring new product development in the home appliances and furniture industry

Emanuela Conti, Andrea Chiarini

This paper aims to investigate the phases of new product development within the design-driven innovation (DDI) process, the role of designers and collaborators in the process and…

Main factors affecting perceived quality in healthcare: a patient perspective approach

Elena Bellio, Luca Buccoliero

Delivering patient-centered healthcare is now seen as one of the basic requirements of good quality care. In this research, the impact of the perceived quality of three…

Examining antecedents and consequences of perceived service quality in the hotel industry: a comparison between London and New York

Maria Palazzo, Pantea Foroudi, Maria Antonella Ferri

This paper aims at exploring the relations amongst the concepts of customer relationship management (CRM), convenience, trust, perceived service quality, satisfaction, perceived…

Exploring Corporate Social Responsibility in the Italian wine sector through websites

Benedetta Esposito, Maria Rosaria Sessa, Daniela Sica, Ornella Malandrino

This paper aims to explore how the Italian wine industry discloses corporate social responsibility (CSR) practices and quality certifications and the corresponding determinants…

Improving performance of the hospitalization process by applying the principles of Lean Thinking

Antonella Fiorillo, Alfonso Sorrentino, Arianna Scala, Vincenzo Abbate, Giovanni Dell'aversana Orabona

The goal was to improve the quality of the hospitalization process and the management of patients, allowing the reduction of costs and the minimization of the preoperative Length…

A hospital-based mixed-methods observational study to evaluate a hip and knee replacement quality improvement project

Thomas W. Wainwright, David McDonald

Health services continue to face economic and capacity challenges. Quality improvement (QI) methods that can improve clinical care processes are therefore needed. However, the…

“Sustainability-contents SEO”: a semantic algorithm to improve the quality rating of sustainability web contents

Maria Giovanna Confetto, Claudia Covucci

For companies that intend to respond to the modern conscious consumers' needs, a great competitive advantage is played on the ability to incorporate sustainability messages in…

Entrepreneurial ecosystem and well-being in European smart cities: a comparative perspective

Lara Penco, Enrico Ivaldi, Andrea Ciacci

This study investigates the relationship between the strength of innovative entrepreneurial ecosystems and subjective well-being in 43 European smart cities. Subjective well-being…

Lean Six Sigma for the improvement of company processes: the Schnell S.p.A. case study

Federica Murmura, Laura Bravi, Fabio Musso, Aleksandra Mosciszko

The aim of this study is to develop an in-depth case study on the implementation on Lean six sigma (LSS) in Schnell S.p.A., Italian company leader of an important multinational…

Determining the role of service quality, trust and commitment to customer loyalty for telecom service users: a PLS-SEM approach

Prateek Kalia, Robin Kaushal, Meenu Singla, Jai Parkash

The purpose of this paper is to determine the role of service quality (SQ), trust and commitment to customer loyalty (CL) for telecom service users. Further, the moderating role…