The TQM Journal: Volume 32 Issue 3

Lean Six Sigma in manufacturing process: a bibliometric study and research agenda

Juliano Endrigo Sordan, Pedro Carlos Oprime, Márcio Lopes Pimenta, Paolo Chiabert, Franco Lombardi

The purpose of this paper is to develop a bibliometric study about Lean Six Sigma (LSS) in the manufacturing process and to conduct an analysis of sources of publication…

Assessment of residential institute foodservice using Kano categorization and importance–performance analysis

Aayush Singha Roy, Dipankar Bose, U.K. Bera

In this article, we identify various foodservice-related attributes that are important for undergraduate students residing in hostels and avail service from specific foodservice…

Understanding critical demographic variables affecting patient safety culture from nurses' viewpoints

Chih-Yi Chi, Chih-Hsuan Huang, Yii-Ching Lee, Cheng-Feng Wu, Hsin-Hung Wu

The purpose of this study is to identify critical demographic variables that would significant influence each dimension of patient safety culture. Understanding nurses' attitudes…

A study of the balancing of lean thinking and stakeholder salience in decision-making

Bruce H. Bader, M. Affan Badar, Suhansa Rodchua, Alister McLeod

This research brings together two streams of thought applied to decision-making: lean thinking and stakeholder theory. Both have been identified as ways to improve organizational…

Fast track surgery for knee replacement surgery: a lean six sigma approach

Carlo Ricciardi, Giovanni Balato, Maria Romano, Ida Santalucia, Mario Cesarelli, Giovanni Improta

The reduction of costs has a more and more relevant role in the healthcare context, therefore, a large effort is done by health providers to this aim, for example, by reducing the…

Exploratory study: Determine which dimensions enhance the levels of employee engagement to improve organisational effectiveness

Hester Nienaber, Nico Martins

Employee engagement recently emerged as a promising mechanism to improve organisational effectiveness and accordingly reduce the performance gap. This paper empirically…

Antecedents to employee suggestion schemes: the study of UAE

Mehrajunnisa Mehrajunnisa, Fauzia Jabeen

The purpose of this study is identifying and ranking the various antecedents or enablers that will enhance performance through employee suggestion schemes (ESSs) in various…

CSR intellectual structure in management and tourism

Francisco Espasandin-Bustelo, Beatriz Palacios-Florencio, Javier Sánchez-Rivas García

Corporate social responsibility (CSR) research intellectual structures are analysed and compared on the basis of the main international journals of management and tourism.

The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction : Supermarkets in Fiji

Neale J. Slack, Gurmeet Singh

The purpose of this study is to determine the effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction in the supermarket…