Table of contents
Benchmarking the student experience: the offshore campus experience
Chenicheri Sid Nair, Nicolene Murdoch, Patricie MertovaThe purpose of this paper is to look at the role of the student experience questionnaire in collecting students' perceptions of their experiences in studying at an offshore campus…
Healthcare teamwork best practices: lessons for industry
Martín Tanco, Carmen Jaca, Elisabeth Viles, Ricardo Mateo, Javier SantosSince the field of healthcare was a latecomer to the quality movement, knowledge transfer has generally flowed in one direction, from industry to healthcare. However…
Selection of Six Sigma key ingredients (KIs) in Korean companies
Ji Hyun Cho, Jae Hoon Lee, Dong Geun Ahn, Joong Soon JangThe purpose of this paper is to determine the key ingredients of Six Sigma in order to grasp and understand its essential characteristics and then identify suitable ingredients…
Comparison of SERVQUAL and SERVPERF metrics: an empirical study
Lewlyn L.R. Rodrigues, Gopalakrishna Barkur, K.V.M. Varambally, Farahnaz Golrooy MotlaghThe choice between SERVQUAL and SERVPERF metrics for service quality measurement is subjective and the research literature lacks evidence on whether these instruments differ in…
Delighting customers of management education in India: a student perspective, part I
Sangeeta SahneyEducational institutions must delight their customers and provide quality of services so as to be competitive and achieve a leading position. The paper aims to present the results…
Relationships between the integration of audits and management systems: An empirical study
Merce Bernardo, Marti Casadesus, Stanislav Karapetrovic, Iñaki HerasThe purpose of this paper is to analyze the application and the level of integration of internal and external audits in organizations that are registered to multiple management…
On the implementation of ISO 9001:2000: a comparative investigation
Abdullah M.S. Al‐Rawahi, Hamdi A. BashirThe purpose of this paper is to report on the results of a study investigating the association between organizational differences and some aspects relating to the implementation…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo