Table of contents
Empirical evidence about ISO 9001 and ISO 9004 in Italian companies
Federica Murmura, Laura BraviThe purpose of this paper is to evaluate the experience of International Organization for Standardization (ISO) 9001 certified companies, examining their motivations to introduce…
The role of organisational climate in readiness for change to Lean Six Sigma
Jackie Douglas, David Muturi, Alexander Douglas, Jacqueline OchiengThe purpose of this paper is to examine the role of organisational climate in readiness for change (RFC) with particular focus on Lean Six Sigma (LSS) and to develop and…
The contribution of quality tools and integration of quality management systems to the organization
Vasileios IsmyrlisThe purpose of this paper is to examine the contribution from the use of quality tools and the implementation of quality management systems (QMSs) to the management of an…
Improving service quality in healthcare organisations through geomarketing statistical tools
Mauro Cavallone, Francesca Magno, Alberto ZucchiThe purpose of this paper is to demonstrate how geomarketing statical tools (notably, gravitational models) can support healthcare organisations to improve the quality of their…
Business excellence in a volatile, uncertain, complex and ambiguous environment (BEVUCA)
Ayat Saleh, Richard WatsonThe purpose of this paper is to examine how companies can achieve business excellence in a highly volatile, uncertain, complex and ambiguous (VUCA) environment. Within the…
An empirical investigation on TQM practices and knowledge sharing mediation in software industry
Anam Iqbal, Muhammad Asrar-ul-HaqThe adequate culture of knowledge sharing in organizations is considered a key factor for improving the employees’ performance. Along with knowledge sharing, total quality…
Factorial structure for Six Sigma project barriers in Indian manufacturing and service industries
Suhas Ambekar, Manoj HudnurkarThe purpose of this paper is to identify the latent constructs of various barriers affecting Six Sigma implementation in Indian industries.
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo