The TQM Journal: Volume 35 Issue 3

Lean in industry 4.0 is accelerating manufacturing excellence – A DEMATEL analysis

Ravindra Ojha

The purpose of this research paper is to study the digital accelerators in conjunction with lean manufacturing enablers in the technology driven Industry 4.0 (I4.0) and understand…

Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan: a systematic review

Hsin-Hung Wu, Yii-Ching Lee, Chih-Hsuan Huang, Li Li

Safety activities have been initiated in healthcare organizations in Taiwan, but little is known about the performance and trends of safety culture on a timely basis. This study…

Prioritization of critical success factors for sustainable Lean Six Sigma implementation in Indian healthcare organizations using best-worst-method

Vikas Swarnakar, Anthony Bagherian, A.R. Singh

Recent years have seen an increased demand for healthcare services, presenting a need to improve service quality through the deployment of sustainable Lean Six Sigma (LSS). This…

The quest for attractiveness of publicly owned libraries: a service quality perspective

Rocco Palumbo

Publicly owned libraries deliver a fundamental public service, fostering the citizens' access to knowledge. However, little is known about the factors underpinning the public…

Lean management practices perception and their influence on organizational performance in a public Higher Education Institution

Leander Luiz Klein, Kelmara Mendes Vieira, Diego Russowsky Marçal, Jeferson Roberto Lima Pereira

The purpose of this paper is to explore the perception of Lean management practices by public servants of a Higher Education Institution (HEI) and its influence on the…

Lean and its impact on sustainability performance in service companies: results from a pilot study

Fabiane Letícia Lizarelli, Ayon Chakraborty, Jiju Antony, Raja Jayaraman, Matheus Borges Carneiro, Sandy Furterer

The purpose of this empirical research is to understand the application of Lean practices (technical and social) and tools in the service sector, whose implementation is less…

“Hi! How can I help you today?”: investigating the quality of chatbots–millennials relationship within the fashion industry

Grazia Murtarelli, Carolina Collina, Stefania Romenti

Chatbots represent one of the most relevant trends within the communication settings and the management of relationships with consumers. New generations, such as millennials are…

A critical review of implementing lean and simulation to improve resource utilization and patient experience in outpatient clinics

Abdulqader Al-Kaf, Raja Jayaraman, Kudret Demirli, Mecit Can Emre Simsekler, Hussam Ghalib, Dima Quraini, Murat Tuzcu

The purpose of this paper is to explore and critically review the existing literature on applications of Lean Methodology (LM) and Discrete-Event Simulation (DES) to improve…

In-transit interventions using real-time data in Australian berry supply chains

Ruben Rendon-Benavides, Roberto Perez-Franco, Rose Elphick-Darling, Lluís M. Plà-Aragonés, Fernando Gonzalez Aleu, Teresa Verduzco-Garza, Ana V. Rodriguez-Parral

The objective of this paper is to contribute to Australian berry supply chains with a relevant identification regarding the possible data driven interventions that stakeholders…

Perceived quality: in search of a definition

Andrey Solin, Adrienne Curry

This paper aims to present a review of extant literature representing attempts to define perceived quality and to propose a new definition. Perceived quality (PQ) is a…

Understanding the impact of Green supply chain management practices on operational competitive capabilities

Sehrish Huma, Danish Ahmed Siddiqui, Waqar Ahmed

The purpose of this research is twofold: first, to investigate the impact of the adoption of green supply chain practices (GSCPs) on various parameters of competitive operational…