The TQM Journal: Volume 37 Issue 2
Table of contents
Routing TQM through HR strategies to achieve organizational effectiveness: the mediating role of HR outcomes in India
Surekha Nayak, Anjali Ganesh, Shreeranga Bhat, Roopesh KumarThe present research focuses on improving the awareness related to soft total quality management (TQM) practices by looking from the viewpoint of strategic human resources (HR)…
Barriers to TQM implementation in SMEs in Bangladesh: an interpretive structural modeling approach
Mustafizur Rahman, Sifat Ajmeer Haque, Andrea TrianniThis study aims to recognize the significant barriers of small and medium-sized enterprises (SMEs) in Bangladesh, hindering the adoption of total quality management (TQM)…
Paving the way to successful six sigma implementation: investigating critical success factors as precursors: an empirical study
Anthony Bagherian, Mark Gershon, Sunil KumarNumerous attempts at installing six sigma (SS) have faced challenges and fallen short of the desired success. Thus, it becomes vital to identify the critical factors and…
Quality 4.0: results from a systematic literature review
Diana Oliveira, Helena Alvelos, Maria J. RosaQuality 4.0 is being presented as the new stage of quality development. However, its overlying concept and rationale are still hard to define. To better understand what different…
Exploring the impact of InsurTech adoption in Indian life insurance industry: a customer satisfaction perspective
Pavanpreet Kaur, Maninder SinghIn the era of Industrial Revolution (IR) 4.0, the integration of digital technologies, automation and data-driven insights has generated a broad wave of transformation across all…
Rethinking risk management in times of crisis: the effect of COVID-19 on small and medium-sized enterprises in Scotland
Ralitsa Arnaudova, Evi Viza, Michele CanoThe Scottish economy was experiencing steady growth prior the hit of the COVID-19, with the pandemic causing the government to announce extreme lockdown measures with…
A metrics-driven approach for customer experience management evaluation: the case of commercial banks in developing countries
Parisa Mousavi, Mehdi Shamizanjani, Fariborz Rahimnia, Mohammad MehraeenCustomer experience management (CXM), which aims to achieve and maintain customers' long-term loyalty, has attracted the attention of many organizations. Improving customer…
COVID-19 pandemic: transformation from physical to virtual classrooms (mediation analysis using PLS-SEM)
Mamta Sharma, Taruna Dubey, Hardeep ChahalThe purpose of this paper is threefold: first, to examine the influence of the quality of online classes on student satisfaction and student loyalty; second, to explore the…
Integration of lean manufacturing and factory physics in an Industry 4.0 roadmap for augmenting operational performance
Marcel Utiyama, Dario Henrique Alliprandini, Hillary Pinto Figuerôa, Jonas Ferreira Gondim, Lucas Tollendal Gonçalves, Lorena Braga Navas, Henrique ZenoThe advent of Industry 4.0 (I4.0) and the requirements imposed on companies still need to be clarified. Companies still strive to understand I4.0 requirements and technological…
Unveiling the path to sustainable quality 4.0 implementation in organisations: insights from an exploratory qualitative study
Vikas Swarnakar, Olivia McDermott, Michael Sony, Shreeranga Bhat, Jiju AntonyThis study investigates the challenges and opportunities that organisations face in implementing Quality 4.0 as an approach to quality management and investigate the current state…
Probing frugal innovation from the quality lens
Mohita Gangwar Sharma, Sunil KumarFrugal innovation focuses on the core functionalities with the highest stakeholder benefits and directly targets user requirements. It has been widely adopted in developing…
Empirical analysis of key operational characteristics of lean six sigma and Industry 4.0 integration
Vishal Ashok Wankhede, S. Vinodh, Jiju AntonyTo achieve changing customer demands, organizations are striving hard to embrace cutting-edge technologies facilitating a high level of customization. Industry 4.0 (I4.0…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo