The TQM Journal: Volume 23 Issue 1

Quality strategy for transformation: a case study

This paper aims to address the issue of sustainability of excellence in today's turbulent environment and evaluates the effectiveness (to achieve objectives) of quality strategy…

Business excellence models and the path ahead …

Quality research has paved the way for the evolution of several business excellence models/national quality awards (BEMs/NQAs). This paper aims to review the evolution of…

TQM success factors in North Indian manufacturing and service industries

Total quality management (TQM) is a modern management philosophy and a journey, not a destination. TQM is a systematic management approach to meet the competitive and…

Practices of robust design methodology in practice

The purpose of this paper is to investigate whether a design of experiments application in a company that works with robust design management (RDM) reflects the principles and…

ISO 9001:2000 implementation in the public sector: A survey in Macao SAR, the People's Republic of China

The purpose of this paper is to study the implementation of ISO 9001:2000 in the public sector, using data obtained from a small‐scale and service‐oriented economy – i.e. Macao…

Synergies in standardized management systems: some empirical evidence

Management system standards (MSSs) have spread in an unprecedented manner in the last few years. Thus, there are now many companies that rely on more than one such standard to…

Identifying ideas of attractive quality in the innovation process

The purpose of this study is to investigate whether and how new ideas generated by customers can be used in a process of attractive quality creation. In addition, it aims to…

A new company descriptor takes us into a new era