The TQM Journal: Volume 32 Issue 2

An integrated Lean, Green and Six Sigma strategies: A systematic literature review and directions for future research

Lokpriya Gaikwad, Vivek Sunnapwar

The purpose of this paper is to present a systematic literature review and its analysis concerning a possible framework, compatibility, drivers and barriers for integrating three…

A review of performance-geared contracting

Nickson Herbert Odongo, Daoping Wang, Obadia Bishoge, Tsitaire Jean Arrive

The purpose of this paper is to provide a systematic review of numerous writings addressing quality performance-geared contracting (PC) and self-stated performance.

Improving the 1040 process by applying lean principles: a case study

Lisa M. Walters, Mark A. Nickerson, Linda A. Hall

The purpose of this paper is to investigate a subject accounting firm’s existing workflow processes for preparing individual tax returns with an emphasis on identifying…

Measuring internal service quality: the case of the Greek public higher education institutions

Kornilia Skarpeta, Maria Koemtzi, Dimitrios Aidonis

The purpose of this paper is to investigate the idea of internal service quality in public organizations. An attempt is made to determine the key elements that define the concept…

The moderating effect of industry clockspeed on Lean Manufacturing implementation in Zimbabwe

Catherine Maware, Olufemi Adetunji

The purpose of this paper is to analyze the moderating impact of industry clockspeed (IC) on the relationship between Lean Manufacturing (LM) practices and operational…

A framework for Crosby’s quality principles using ISM and MICMAC approaches

Nishant Agrawal

The purpose of this paper is to examine Philip B. Crosby’s 14 quality principles and analyze the interaction between them. Hitherto no research has been published on the…

Exploring value-dense environment in the healthcare service delivery: A patient-centric perspective

Gyan Prakash, Shefali Srivastava

The purpose of this paper is to explore the antecedents and consequences of a value-dense environment in healthcare service delivery.

Involving patients in quality improvements – a case study

Åsa Robinson, Caterina Finizia, Susanne Gustavsson

The purpose of this paper is to illuminate strengths and limitations in quality improvement work, when involving patients.

The practical relationship between continuous flow and lean construction in SMEs

Wallace Avelar, Marcelo Meiriño, Guilherme Luiz Tortorella

The purpose of this paper is to explore the applicability of lean construction (LC) concepts and tools in necessary, but non-value-added activities (NVAA) in small and…