The TQM Journal: Volume 31 Issue 1

Editorial team changes

Alexander Douglas

A research note on the article of “Quality framework in education through application of interpretive structural modeling”

Kosar Roshani, Mohammad S. Owlia, Mohammad H. Abooie

This paper is a research note on “Quality framework in education through application of Interpretive Structural Modeling” (Sahney, S., Banwet, D.K. and Karunes, S. (2010), Quality…

A response to “A research note on the article of ‘Quality framework in education through application of interpretive structural modeling’”

Sangeeta Sahney

Selective integration of management systems: a case study in the construction industry

Panos T. Chountalas, Filippos A. Tepaskoualos

Despite the widely recognized benefits of integrating management systems, many multi-certified organizations continue to implement two or more systems separately. This can happen…

Bank service quality: A comparison of service quality between BSI branches in Isfahan and Dubai

Reza Shayestehfar, Bita Yazdani

The purpose of this paper is to compare the perceptions of Bank Saderat Iran’s (BSI) customers in Isfahan and Dubai to find the probable differences in BSI service quality in…

What does “green quality” really mean?

Sirish Kumar Gouda, Prakash Awasthy, Krishnan T.S., Sreedevi R.

The purpose of this paper is to identify various dimensions of green quality. It integrates the existing carbon footprinting technique with the eight dimensions of quality…

Enhancing shitsuke: a planned change intervention model for convenience stores in Japan

Shiro Ito

The purpose of this paper is to emphasize the importance of good management and well-disciplined workforce in convenience store operations as well as improve organizational…

Quantifying and ranking the “7-Deadly” Wastes in a warehouse environment

Loay Salhieh, Safwan Altarazi, Ismail Abushaikha

This paper focuses on quantifying and ranking the “7-Deadly” Wastes in the warehouse environment. The purpose of this paper is to develop a prioritized road map that would guide…