The TQM Journal: Volume 37 Issue 1

Editorial

Maria Vincenza Ciasullo

Conflicting factors when implementing a statutory quality management system within the public sector: a study in Sweden

Maria Eriksson, Therese Eriksson, Elisabet Jonsson

This paper aims to explore and develop knowledge about implementing and applying a quality management system (QMS) in the public sector.

Sustainable supply chain management and the UN sustainable development goals: exploring synergies towards sustainable development

Walter Leal Filho, Laís Viera Trevisan, João Henrique Paulino Pires Eustachio, Thais Dibbern, Julen Castillo Apraiz, Izabela Rampasso, Rosley Anholon, Beatrice Gornati, Manfredi Morello, Wim Lambrechts

Despite the growing interest in the field, the literature overlooks how supply chains influence or interact with the United Nations (UN) Sustainable Development Goals (SDGs). To…

Analysis of the relationship among Industry 4.0 technologies, sustainable manufacturing practices and organizational sustainable performance using structural equation modelling

N. Harikannan, S. Vinodh, Jiju Antony

The purpose of this study is to discuss the construction of a structural measurement model utilizing structural equation modelling (SEM) to confirm the link between Industry 4.0…

Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength

Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan

The online brand advocacy behaviors of omnichannel shoppers, who mainly rely on integrated brick-and-mortar stores (recognized as a vital channel for delivering a seamless…

Mediating role of nurse job enjoyment and participation in medical affairs on quality of patient care in Saudi hospitals

Ibrahim Alqasmi, Selim Ahmed

The study aims to investigate the nurse job enjoyment and their participation in medical affairs to enchance the quality of patient care in Saudi hospitals. In addition, this…

The impact of Industry 4.0 capabilities on operational performance: the mediating effect of supply chain ambidexterity

Ayman wael AL-Khatib

The current work sought to investigate the mediating effect of supply chain ambidexterity on the relationship between Industry 4.0 capabilities and operational performance of…

The impact of managerial psychological characteristics on the supply chain management efficiency

Arash Arianpoor, Imad Taher Lamloom, Bita Moghaddampoor, Hameed Mohsin Khayoon, Ali Shakir Zaidan

The present study investigates the impact of managerial psychological characteristics on the supply chain management efficiency (SCME) of companies listed in Tehran Stock Exchange.

Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store

Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan

The different dimensions of the online engagement behaviors exhibited by omnichannel shoppers, who mainly rely on the online channel for information search, are still…

The role of quality in the hotel sector: the interplay between strategy, innovation and outsourcing to achieve performance

Ricardo Santa, Orietha Eva Rodríguez Victoria, Thomas Tegethoff

Achieving better performance and a sustainable competitive advantage is essential for survival in the hotel industry. However, literature is scarce on which factors local hotel…

Financial performance in Industry 4.0 agile supply chains: evidence from manufacturing companies

Phanitha Kalyani Gangaraju, Rohit Raj, Vimal Kumar, N.S.B. Akhil, Tanmoy De, Mahender Singh Kaswan

This study aims to examine the implementation of agile practices in Industry 4.0 to assess the financial performance measurements of manufacturing firms. It also investigates the…

Sustaining management quality through stress management

Daniela Andrea Romagnoli, David L. Pumphrey, Bassem E. Maamari, Elissa Katergi

This exploratory research aims to identify the effect of perceived stress level and self-efficacy on management quality and what practices and theories need to be enhanced to…

A systematic review of lean implementation frameworks and roadmaps: lessons learned and the way forward

Hafeeza Mamoojee-Khatib, Jiju Antony, Viraiyan Teeroovengadum, Jose Arturo Garza-Reyes, Guilherme Luz Tortorella, Monika Foster, Elizabeth A. Cudney

The purpose of this study is to carry out a comprehensive systematic review of lean implementation frameworks and roadmaps developed over the past decade and report the key…

Retraction notice: Achieving organizational performance by integrating industrial Internet of things in the SMEs: a developing country perspective