The TQM Journal: Volume 36 Issue 8
Table of contents
Impact of organizational citizenship behavior on corporate sustainability through the mediation of TQM: focus on the textile industry in Bangladesh
Shuaijun Zhang, Dongjun Rew, Joo Jung, Sibin Wu, Carlos BaldoThis study investigates the relationship between organizational citizenship behavior (OCB), total quality management (TQM), and corporate sustainability (CS). Specifically, the…
An adaptation of the SAE J4000/2021 standard for assessing lean maturity in Brazilian hospitals
June Marques Fernandes, Luciana Paula Reis, Raphael ManskThis study aims to validate a model to assess the level of lean maturity of Brazilian hospitals based on the adaptation of the SAE J4000/2021 standard.
Systematic literature review of machine learning for manufacturing supply chain
Smita Abhijit Ganjare, Sunil M. Satao, Vaibhav NarwaneIn today's fast developing era, the volume of data is increasing day by day. The traditional methods are lagging for efficiently managing the huge amount of data. The adoption of…
Quality management as a means for micro-level sustainability development in organizations
Jiju Antony, Shreeranga Bhat, Anders Fundin, Michael Sony, Lars Sorqvist, Mariam BaderThe use of quality management (QM) to achieve the United Nations Sustainable Development Goals (UNSDGs) is a topic of growing interest in academia and industry. The IAQ…
Implementing Lean Six Sigma in a multispecialty hospital through a change management approach
Alok Kumar Samanta, G. Varaprasad, Anand Gurumurthy, Jiju AntonyMany healthcare institutions, such as hospitals, have recently implemented quality improvement initiatives such as Lean Six Sigma (LSS). However, only a few have sustained the…
Mapping the TQM implementation approaches and their impact on realizing leadership in Indian tyre manufacturing industry
Vimal Kumar, Ankesh Mittal, Pratima Verma, Jiju AntonyThis paper attempts to investigate the approaches used for implementing total quality management (TQM) practices and study its impact on ABC India Limited (Name changed), a tyre…
The misplacement of ISO 18404:2015 in organisational improvement: a point-counterpoint article
Olivia McDermott, Jiju Antony, Michael Sony, Vikas SwarnakarThis paper gives the background to the ISO 18404:2015 standard and explains its rationale. It aims to rebut the Oudrhiri et al. (2022) paper. Furthermore, this paper adds further…
How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study
Jiju Antony, Vikas Swarnakar, Michael Sony, Olivia McDermott, Raja JayaramanThis study aims to investigate how early and late adopters of Quality 4.0 (Q4.0) differ in terms of organizational performance.
Unlocking the potential: empirical analysis of enablers, barriers, benefits and technologies for integrating Industry 4.0 and Lean Six Sigma in manufacturing organisations
Maryam Zulfiqar, Michael Sony, Shreeranga Bhat, Jiju Antony, Willem Salentijn, Olivia McDermottThe integration of Lean Six Sigma (LSS) and Industry 4.0 (I4.0) is in the nascent stage and promises to achieve new optimums in operational excellence. This study aims to…
Towards a design science research (DSR) methodology for operational excellence (OPEX) initiatives
Jiju Antony, Michael Sony, Bart Lameijer, Shreeranga Bhat, Raja Jayaraman, Leopoldo GutierrezDesign science research (DSR) is a structured approach for solving complex ill-structured problems in organizations through the development of an artefact followed by its…
The influence of competitive strategy and organizational structure on the cost of quality in food and beverage (F&B) companies
Christina Dimitrantzou, Evangelos Psomas, Fotios VouzasThis study aims at determining the influence of the competitive strategy types and organizational structure dimensions on Cost of Quality (CoQ) in Food and Beverage (F&B) small…
Does pickup service quality explain BOPIS users' store relationship performance? The moderating role of users' service experience consciousness
Thamaraiselvan Natarajan, Deepak Ramanan Veera RaghavanBuilding on Stimulus-Organism-Response theory, the current study examines the influence of pickup service quality in buy-online pickup in-store service (BOPIS) on users' perceived…
Price or quality? Consumers' preferences and willingness to pay (WTP) for online food delivery services in the COVID-19 era
Satender Pal Singh, Bishnu Prasad Dash, Amit Sachan, Arnab AdhikariThis article investigates the impact of the COVID-19 pandemic on the consumer preference for the attributes of online food delivery (OFD) services in India. It also shows how the…
A financial analysis of inventory leanness before, during and after the Covid-19 crisis
Md Reiazul HaqueThe recent Covid-19 crisis has exposed the limitations of inventory leanness (i.e. keeping fewer inventories than expected), leading its followers to question whether it is the…
Does guests-perceived value for money affect WOM and eWOM? The impact of consumer engagement on SNS on eWOM
Gustavo Quiroga Souki, Alessandro Silva de Oliveira, Marco Túlio Correa Barcelos, Maria Manuela Martins Guerreiro, Júlio da Costa Mendes, Luiz Rodrigo Cunha MouraHotels provide high-quality guest experiences to generate perceived value for money (PVM), positively influencing word-of-mouth (WOM) and electronic word-of-mouth (eWOM…
Industry 4.0 technologies integration with lean production tools: a review
Hirendra Singh, Bhim SinghLean production has been proved to be a cost-effective and efficient means of production that reduces non-valve added activities. Industry 4.0 (I4.0) is a technology-driven…
The mediating role of strategic planning awareness in the impact of organizational innovation on business excellence in hospitals
Tutku Ekiz Kavukoğlu, Emre İşciEvaluating the operational outcomes of hospitals is critical concerns for hospital managers. The realization of these evaluations through the principles of Total Quality…
Looking good or doing good? Define the U.S. university's public mission by analyzing mission statements and strategic planning
Antigoni Papadimitriou, Sarah Maria SchiffeckerThis study aimed to find possible answers to whether U.S. universities are merely looking good or doing good regarding their third mission using elements of the triple bottom line…
An empirical study on implementation of sustainable production practices in Indian manufacturing industry
Neeraj Kumar Jha, Naga Vamsi Krishna Jasti, Phaneendra Kiran Chaganti, Srinivas Kota, Gaurav NagpalSustainable production (SP) is an efficient and influential approach of production for Indian manufacturing industries as it preserves the social, environmental and economic…
Leadership characteristics for implementation and sustainability of quality: an exploratory study and directions for further research
Alessandro Laureani, Jiju Antony, Mariam Ali Ramadan, Maha Khalifa Al Dhaheri, Anders Fundin, Lars SörqvistThis qualitative study aims to explore the concept of organisational leadership in the context of Quality Management deployments across a variety of business organisations…
Building a competent workforce in implementing Quality 4.0: a systematic literature review and proposed agenda for future research
Abhijeet Tewary, Vaishali JadonThis research aims to analyze the literature on Quality 4.0 and pinpoint the essential factors contributing to its success. Additionally, the research aims to develop a framework…
Digital servitization bridging relational asymmetry
Aiza De Torres Asi, Michela Floris, Giuseppe ArgiolasThis paper aims to investigate how firms such as Xerox, which have transitioned to a digital servitization business model, bridge relational asymmetry. It continues the theme of…
Analysing the use of mixed methods in quality management literature
Patrícia Moura e SáLittle is known about the extent to which management and engineering publications dedicated to the study of quality management topics make use of mixed methods, what types of…
Healthy and quality food attitudes and lifestyle: a generational cohort comparison
Elisabetta Savelli, Federica Murmura, Laura BraviThe purpose of this study is to investigate how the different generations of consumers behave in the field of healthy and quality food consumption, considering their perceptions…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo