The TQM Journal: Volume 36 Issue 4

Acquisition or investment: a manufacturer quality improvement strategic choice

Suyuan Wang, Huaming Song, Hongfu Huang, Qiang Huang

This paper explores how the manufacturer’s strategic choice (acquisition or investment) impacts product quality in a supply chain comprising two complementary suppliers and a…

From SWOT, a bidimensional diagnostic tool, to a new 3D strategic model

Alberto Cusi, Antonella Ferri, Alessandra Micozzi, Maria Palazzo

Stemming from the resource-based view (RBV) approach, this article overcomes the limits of the conventional strengths, weaknesses, opportunities and threats (SWOT) analysis…

The critical success factors of the highly competitive organizations; a systematic literature review

Alaa M. Ubaid

The current research aims to analyze the literature to determine its strengths and weaknesses and extract the required information, which will be used to identify the…

Defining lean experts' roles and behavioral competencies during lean adoption: a case study of Groupe PSA

Florian Magnani, Ali Siadat, Emmanuel Caillaud, Olivier Gaudichau

Previous research has managed to clearly define lean technical competencies. However, the behavioral competencies remain underestimated, and the roles of lean experts are not…

Analyzing patient satisfaction in a rural wound care center

Elizabeth A. Cudney, Clair Reynolds Kueny, Susan L. Murray

As healthcare continues to become more expensive and complex, considering the voice of the patient in the design and operation of healthcare practices is important. Wound care and…

Achieving operational resilience through kaizen practice: a case in a commercial livestock farm in Nigeria

Daniel E. Ufua, Muktar Itai, Ajay Kumar, Mamdouh Abdulaziz Saleh Al-Faryan

This study is focused on achieving operational resilience through the practices of kaizen across the operational structure. The research is based on a case study of a commercial…

How integrated store-service quality promotes omnichannel shoppers’ word-of-mouth behaviors: the moderating role of perceived relationship investment and the shopper’s perceived value

Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan

The post-purchase behavioral responses of omnichannel shoppers, who mainly rely on physical stores (acknowledged as a crucial channel in providing a seamless shopping experience…

A path causal model of the effect of TQM practices on teachers' job satisfaction in schools in Qatar

Rima Charbaji El-Kassem

This study aims to examine the relationship between TQM practices and teachers' job satisfaction in Qatar, visualizing this relationship through a path causal model.

Investigating the quality of the relationship, supply risk mitigation on medium and large-sized manufacturing firms' supply chain performance in the developing countries: the moderating effect of supplier involvement

Moh'd Anwer Al-Shboul

Due to the current volatile environment and fierce competition, manufacturing firms (MFs) must improve their performance to survive. In this regard, checking and monitoring the…

A conceptual framework of total quality management on innovation performance in the banking sector

Abraham Ato Ahinful, Abigail Opoku Mensah, Samuel Koomson, Felix Kwame Nyarko, Edmund Nkrumah

The “United Nations' Sustainable Development Goal” 9 seeks to “… foster innovation” in all sectors of an economy. Thus, this conceptual piece addresses the indirect effect of…

Training and continuous improvement: the moderation effect of transfer climate and the mediation influence of self-efficacy

Pham Thu Trang

Although training is essential to continuous improvement, scant literature examines post-training facilitators for continuous improvement. The study aims to explore the…