Table of contents
The importance of user‐generated content: the case of hotels
Roger Williams, Ton van der Wiele, Jos van Iwaarden, Steve EldridgeThe purpose of this paper is to develop understanding about the quality of user generated content (UGC) on web sites from the point of view of the customer. This is an area not…
ISO 9001:2000 implementation in the Greek food sector
Christos V. Fotopoulos, Evangelos L. Psomas, Fotis K. VouzasThe purpose of this paper is to examine perceptions of the implementation of the ISO 9001:2000 standard in the food sector in Greece.
Quality screening in an information technology process
George J. BesserisThe purpose of this paper is to propose a methodology that may aid in assessing information technology (IT) quality characteristic optimisation through the use of simple and…
The applicability of quality management systems and models to higher education: A new perspective
Yadollah Mehralizadeh, Massoud SafaeemoghaddamThe main purpose of this paper is study to what extent the idea of a total quality management (TQM) system (Deming, ISO, Baldrige, and EFQM) which is borrowed from business is…
A study into the effectiveness of quality management training: A focus on tools and critical success factors
Ben Clegg, Chris Rees, Mike TitchenThe purpose of this paper is to investigate the effectiveness of quality management training by reviewing commonly used critical success factors and tools rather than the overall…
The present status of quality and manufacturing management techniques and philosophies within the Libyan iron and steel industry
Rajab Abdullah Hokoma, Mohammed Khurshid Khan, Khalid HussainThis paper aims to investigate the present status of the implementation levels of total quality management (TQM), just‐in‐time (JIT) and manufacturing resource planning (MRPII…
Integrated lean TQM model for global sustainability and competitiveness
Samuel K.M. HoThe purpose of this paper is to explore an integrated total quality management (TQM) model for global sustainability.
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo