The TQM Journal: Volume 22 Issue 1

Total quality management meets human resource management: Perceptions of the shift towards high performance working

A number of studies and writings have presented ideas about new working practices that might be embraced in the twenty‐first century. Moreover, that, employers would seek to gain…

Changing from a product to a process perspective for service improvements in a manufacturing company

The purpose of this paper is to investigate service improvements in a manufacturing context.

Organizational culture and total quality management practices: a Sri Lankan case

The purpose of this paper is to identify the effect of organizational culture (OC) on the total quality management (TQM) practices of a Sri Lankan public sector hospital, which…

Quality framework in education through application of interpretive structural modeling: An administrative staff perspective in the Indian context

The Indian higher educational system is one of the largest in the world. Besides, the growth of students and universities, the range of disciplines and universities in…

Holistically integrated model and strategic objectives for service business

The purpose of this paper is to establish an integrated model of a service‐delivery system, customer relationship management (CRM), and customer satisfaction evaluation. The…

Improvements of public library service quality: Perspective of libraries and study centres

The purpose of this paper is to contribute to the improvement of library service quality in public libraries.

Quality management practices in the US homebuilding industry

Limited research has been conducted on quality management practices in the US homebuilding industry. The purpose of this paper is to establish which practices are actually…

Measuring the impact of research