The TQM Journal: Volume 26 Issue 2

Document management and cloud computing

Prioritizing 5S activities by Kano model with modified CS coefficient for a semiconductor wafer fabrication during ramp-up stage

Semiconductor wafer fabrication (FAB) is recognized as one of the most complex manufacturing systems. A newly built FAB has to pass various audits from its customer before the…

The impact of human resource management practices on performance: Evidence from a Public University

– The purpose of this paper is to examine the impact of human resource management (HRM) practices on organizational performance.

A generic model for integration of Quality, Environment and Safety Management Systems

The purpose of this paper is to propose a generic model of Integrated Management System of Quality, Environment and Safety (IMS-QES) that can be adapted and progressively to…

Why TQM programmes fail? A pathology approach

Implementing total quality management (TQM) is not without difficulties and achieving its promised benefits is not easy. The purpose of this paper is to identify the barriers to…

Effects of a production improvement programme on global quality performance: The case of the Volvo Production System

How can multinational companies become more productive on a global scale? The purpose of this paper is to investigate whether a production improvement programme can improve…

Is the NPS a trustworthy performance measure?

In 2003 Reichheld published an article in HBR, in which he claims that the net promoter score (NPS), is the only number you need to grow, and the only number you need to manage…

Quality management systems development based on a production systems taxonomy

This paper aims to propose a method for the development of quality management systems (QMS) that allows the consultant that undertakes the support of the organisation to take…

Positive Quality Management for a Change