Table of contents - Special Issue: Selected papers from 16th Toulon-Verona Excellence in Services Conference
Serious games: leverage for knowledge management
Caroline Bayart, Sandra Bertezene, David Vallat, Jacques Martin– The purpose of this paper is to investigate if the use of “serious games” with students can improve their knowledge acquisition and their academic performance.
Social media marketing in the wellness industry
Stefan Olof Lagrosen, Kerstin GrundénThe advent of social media is dramatically changing the way marketing communication is conducted. This paper reports a study regarding the use of social media in the wellness…
Strategic planning and benchmarking organizational routines of universities in the Western Balkans
Antigoni PapadimitriouThere is currently limited knowledge of the strategic organizational routines such as strategic planning and benchmarking of universities in the Western Balkans (WB). Thus the…
Efficiency levels of sub-national governments: a comparison of SFA and DEA estimations
Primož PevcinBy utilizing the two most commonly used approaches to generate “best practice frontier” to estimate efficiency of observed units, the purpose of this research paper is to estimate…
A five-senses perspective to quality in hospitals
Marta Maria Ugolini, Chiara Rossato, Claudio BaccaraniThe purpose of this paper is to report on research on the sensory perceptions that patients and bystanders experience during hospitalisation. Sight, hearing, smell, taste and…
SMEs’ switching behavior in the natural gas market
Vania Vigolo, Fabio CassiaThe purpose of this paper is to explore loyalty and switching behavior among corporate energy customers in Italy. Thanks to the recent liberalization process, firms have now the…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo