The TQM Journal: Volume 20 Issue 3

Implementing Six Sigma via TQM improvement: an empirical study in Taiwan

Jung‐Lang Cheng

This paper aims to review the related literature on TQM and Six Sigma, and then to construct and explore the conceptual framework via an empirical study. Discussions follow on the…

Perceptions and reality in quality and environmental management systems: A research survey in China and Poland

John H.S. Craig, Mark Lemon

The aim of the original and recent research in this study is to determine why, in these rapidly developing economies, management systems such as TQM, ISO 14001 and ISO 9001 fail…

Performance measurement by TQM adopters

V. Kumar, D. De Grosbois, F. Choisne, U. Kumar

Organizations wishing to implement TQM face unavoidable profound changes in performance measurement and are in need of guidance and better understanding of the role of different…

SCM in Merseyside SMEs: benefits and barriers

Joanne Meehan, Lindsey Muir

This paper aims to present the results of a study of supply chain management (SCM) practice in small‐ to medium‐sized enterprises (SMEs) in Merseyside, UK.

Promoting excellence: An international study into creating awareness of business excellence models

Nigel Grigg, Robin Mann

This paper aims to share findings from a major international study, focusing on how custodians of business excellence (BE) frameworks promote and create awareness of frameworks at…

Towards an integrated national quality award in Kenya

Simmy Marwa, Mohamed Zairi

This paper aims to detail quality award initiatives in Kenya and to propose an integrated national quality award.

An investigation on the factors influencing passengers' loyalty in the North Cyprus national airline

Halil Nadiri, Kashif Hussain, Erdoğan Haktan Ekiz, Şamil Erdoğan

The aim of this study is twofold: first to diagnose service quality perceptions of airline passengers and then links these perceptions to their satisfaction and repurchase…

Dr Joseph Juran: born 24 December 1904, died 28 February 2008

Alex Douglas