Table of contents
A multiple-case study on the adoption of customer relationship management and big data analytics in the automotive industry
Lala Hu, Angela BasiglioThis paper aims at understanding how automotive firms integrate customer relationship management (CRM) tools and big data analytics (BDA) into their marketing strategies to…
Exploring how to trigger the use of patient-reported information for quality improvement in multi-stakeholder governance
Francesca FerrèValue-based healthcare suggested using patient-reported information to complement the information available in the medical records and administrative healthcare data to provide…
Actual and perceived gaps in the supply and demand for marketing and communication services: an empirical analysis of the province of Bergamo
Mauro Cavallone, Andrea Pozzi, Philipp Wassler, Rocco PalumboThe purpose of the paper is to analyze the supply and demand of marketing and communication consulting services and evaluate actual and perceived gaps.
On tasks and soft skills in operations and supply chain management: analysis and evidence from the O*NET database
Italo Cesidio Fantozzi, Sebastiano Di Luozzo, Massimiliano Maria SchiraldiThe purpose of the study is to identify the soft skills and abilities that are crucial to success in the fields of operations management (OM) and supply chain management (SCM)…
Exploring real teamwork and sustainable quality culture, focusing on top management teams
Lilly-Mari Sten, Pernilla Ingelsson, Marie HäggströmThe purpose of this paper is to describe the perception of real teamwork and sustainable quality culture as well as success factors for achieving a sustainable quality culture…
Focus on processes contextualised: how QM process tools and practices can support sustainable development
Max Rosvall, Ida GremyrQuality management (QM) can support organisations in contributing to sustainable development. As a result of an expanding focus from customers towards stakeholders within QM, the…
Traditional and environmentally friendly attributes in products of highly design-oriented firms: an exploratory study in the perception of Italian entrepreneurs
Emanuela Conti, Birgit Helene Jevnaker, Furio Camillo, Fabio MussoThe aim of this study was to empirically examine how much traditional attributes and green attributes characterize products within design-oriented firms. Further, we explored how…
Improving value chain data lifecycle management utilising design for Lean Six Sigma methods
Anna Trubetskaya, Olivia McDermott, Pierre Durand, Daryl John PowellThis project aims to optimise a secondary agricultural company’s reporting and data lifecycle by providing self-help business intelligence at an optimal price point for all…
Predictive quality model for customer defects
Anabela Costa Silva, José Machado, Paulo SampaioIn the context of the journey toward digital transformation and the realization of a fully connected factory, concepts such as data science, artificial intelligence (AI), machine…
Enhancing quality 4.0 and reducing costs in lot-release process with machine learning-based complaint prediction
Armindo Lobo, Paulo Sampaio, Paulo NovaisThis study proposes a machine learning framework to predict customer complaints from production line tests in an automotive company's lot-release process, enhancing Quality 4.0…
Insights into quality professionals' adoption of Quality 4.0 in the high-tech industry
Piotr Rogala, Tomasz Brzozowski, Malgorzata Bogumila PankowskaThis paper examines the factors influencing the adoption of Quality 4.0 technologies by quality professionals. The study evaluates perceived usefulness, perceived ease of use…
Unlocking destination cultural reputation: the role of sustainable on-site activity involvement as moderator
Mauro Dini, Ilaria Curina, Sabrina HegnerThe study aims to provide a detailed definition of Destination Cultural Reputation while also exploring its impact on tourist satisfaction through an investigation of the dynamics…
Online content responsiveness strategies in the hospitality context: exploratory insights and a research agenda
Maria Vincenza Ciasullo, Raffaella Montera, Rocco PalumboThe article investigates different types of strategies for managing user-generated content (UGC) and provides some insights into their implications.
Innovation diffusion in tourism: how information about blockchain is exchanged and characterized on twitter
Francesco Bolici, Chiara Acciarini, Lucia Marchegiani, Luca PiroloTechnological innovations provide huge opportunities to expand and revolutionize the scope of products and services offered. This is particularly true for tourism, which is…
Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy
Linda Gabbianelli, Tonino PencarelliThe purpose of the paper is to investigate the marketing and communication activities carried out by small management consulting firms and how they relate to customers.
The modern meaning of “quality”: analysis, evolution and strategies
Pietro De GiovanniBuilding upon the foundational eight dimensions of quality proposed by Garvin (1987), this research formulates a modern meaning of “quality.” This new meaning aligns with and…
Co-patenting, co-ownership, and co-ideation as drivers for university business innovation: the case of public universities in Spain
María José Quero, Montserrat Díaz-Méndez, Rafael Ventura, Evert GummessonThis paper explores whether, in the context of university–industry (U–I) collaboration, new innovation strategies can be developed through actors' interactions, the exchange of…
Integrating industry 4.0 in manufacturing: overcoming challenges and optimizing processes (case studies)
Mahsa Fekrisari, Jussi KantolaThis paper aims to identify potential barriers to Industry 4.0 adoption for manufacturers and examine the changes that must be made to production processes to implement Industry…
The contribution of information and communication technologies on performance management and measurement in healthcare: a systematic review of the literature
Christian Di Falco, Guido Noto, Carmelo Marisca, Gustavo BarresiThis article aims to provide the current state of the art of the literature on the contribution of information and communication technologies (ICTs) on the measurement and…
Assessing Lean Six Sigma and quality performance improvement in Italian public healthcare organizations: a validated scale
Angelo Rosa, Nicola Capolupo, Emilia Romeo, Olivia McDermott, Jiju Antony, Michael Sony, Shreeranga BhatThis study aims to fully assess the readiness for Lean Six Sigma (LSS) and Quality Performance Improvement (QPI) in an Italian Public Healthcare ecosystem.
Can human lean practices affect business performance? Evidence from Zimbabwe service industries
Tinotenda Machingura, Olufemi Adetunji, Ashleigh Tatenda Muyavu, Catherine MawareThis research seeks to explore the interrelationships between human lean practices (HLP) and their impact on the business performance of service industries.
Are you happy with your work? Side effects of workloads and work–family conflict in higher education
Long Kim, Sook Fern YeoLacking lecturers in higher education is an international issue where society faces insufficient educational services to enlighten one’s future, and lecturer work satisfaction…
Pharma industry 4.0 deployment and readiness: a case study within a manufacturer
Olivia McDermott, Aneta Magdalena Wojcik, Anna Trubetskaya, Michael Sony, Jiju Antony, Manjeet KharubThis study investigates the readiness for and understanding of Industry 4.0 in a pharmaceutical manufacturer.
Mixture reliability analysis of a product consisting of new and remanufactured components
Kaustov Chakraborty, Surajit Bag, Andrea ChiariniThe rapid increase in importance of the remanufacturing operation in the present scenario is just because of its ability to retrieve the functional value of the End-of-Use or…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo