The TQM Journal: Volume 33 Issue 2

Understanding the relationship of self-service technology quality with user adoption using SSTQUAL

Manimay Ghosh

The study aimed to examine the antecedents to self-service technology (SST) adoption behavior and the relationships between the constructs using empirical research.

Development of lean enterprise implementation methodology: an ISM approach

Naga Vamsi Krishna Jasti, Srinivas Kota

There is a concern in literature about the critical elements of lean enterprise (LE) that can be represented as pillars of lean enterprise excellence. However, existing frameworks…

Impact of familiar collaboration on construction project quality: perceptions from clients and contractors in Singapore's construction industry

Shang Gao, Sui Pheng Low, Sarah Xin Xuan Lee

Due to the fragmented and complex nature of the construction industry, many countries, including Singapore, have progressively encouraged greater collaboration amongst major…

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Ammar Mohamed Aamer, Mohammed Ali Al-Awlaqi, Nabeel Mandahawi

While ISO 9001 standard certification is approaching saturation in developed countries, other nations are still struggling with the implementation of ISO 9001. This study provides…

Lean Six Sigma competitiveness for micro, small and medium enterprises (MSME): an action research in the Indian context

Shreeranga Bhat, E.V. Gijo, Anil Melwyn Rego, Vinayambika S. Bhat

The aim of the article is to ascertain the challenges, lessons learned and managerial implications in the deployment of Lean Six Sigma (LSS) competitiveness to micro, small and…

The effect of TQM practices on operational performance: an empirical analysis of ISO 9001: 2008 certified manufacturing organizations in Ethiopia

Mulugeta Kebede Adem, Sandeep Singh Virdi

This study is aimed at examining the effect of Total Quality Management (TQM) practices on the operational performance of ISO 9001:2008 certified manufacturing companies in…

Integration of continuous improvement strategies with Industry 4.0: a systematic review and agenda for further research

S. Vinodh, Jiju Antony, Rohit Agrawal, Jacqueline Ann Douglas

The purpose of this paper is to provide a review of the history, trends and needs of continuous improvement (CI) and Industry 4.0. Four strategies are reviewed, namely, Lean, Six…

Optimisation of bottling process using “hard” total quality management elements

Benjamin Chukudi Oji, Sunday Ayoola Oke

There is growing evidence of a knowledge gap in the association of maintenance with production activities in bottling plants. Indeed, insights into how to jointly optimise these…

Autobiographical internal dialogue on TQM

Oluwayomi Kayode Babatunde

To present the internal dialogue of a TQM practitioner using the conceptual lens of reflective practice.

Corporate social responsibility, facets of employee job satisfaction and commitment: the case in Ecuador

Halder Yandry Loor-Zambrano, Luna Santos-Roldán, Beatriz Palacios-Florencio

This paper aims to show the relationships between corporate social responsibility, job satisfaction (in its different facets or aspects) and employee commitment. In addition, the…