The TQM Journal: Volume 36 Issue 7
Table of contents
What enables doctoral degree holders to get a job? A journey through doctoral students' satisfaction with educational services
Mauro Cavallone, Rosalba Manna, Rocco PalumboDoctoral degrees are generally the highest level of education provided by educational institutions in Western countries. Nevertheless, doctoral degree holders – i.e. Philosophiae…
The role of the museumscape on positive word of mouth: examining Italian museums
Emanuela Conti, Massimiliano Vesci, Paola Castellani, Chiara RossatoThis study aims to develop an all-encompassing model to analyse various aspects of atmospherics, including components of the museum space and its physical surroundings. Moreover…
TQM's presence within legal systems: example of impact on Australian higher education
Fernando F. Padró, Karen Trimmer, Heejin Chang, Jonathan H. GreenThe purpose of this study is to investigate the extent to which TQM has influenced the legal system in Australia, an area seldom investigated in the quality or legal literature.
Collaborative design in public services: a wicked problem-reframing case
Patrícia Moura e Sá, Catarina Frade, Fernanda Jesus, Mónica Lopes, Teresa Maneca Lima, Vitor RaposoWicked problems require collaborative innovation approaches. Understanding the problem from the users' perspective is essential. Based on a complex and ill-defined case, the…
Extrovert integrated management systems
Maria Gianni, Katerina GotzamaniThe purpose of this research is twofold; firstly, to propose and test a measuring instrument for the efficient and effective integration of management systems (MSs), identifying…
Understanding sustainability – the case of building blocks in Tanzania and Uganda
Raine Isaksson, Apollo BuregyeyaThe purpose of this paper is to describe sustainability of hollow and solid blocks in sub-Saharan Africa.
Determining the impact of service quality on citizens' satisfaction and the role of citizens' demographics. The case of the Greek citizen's service centers
Evangelos Psomas, Nancy Bouranta, Maria Koemtzi, Efthalia KeramidaCitizen's service centers (CSCs) are front-end delivery public points which aim to reduce bureaucratic procedures and improve citizens' services. The present study, based on the…
Organizational sustainability and TQM practices in hospitality industry: employee-employer perception
Banji Rildwan Olaleye, Ibrahim Abdurrashid, Bojuwon MustaphaPractitioners and academics have recently put a lot of emphasis on studying and improving how likely an organization will be successful in the long run. A company's capacity to…
Comparative study on the reasons for failure factors of sustaining operational improvement methodologies in manufacturing enterprises
Nguyen Dat Minh, Nguyen Thi Hanh QuyenThis study aims to present the results of a comparative study on the most key reasons for the failure of sustaining activities of operational improvement (OI) methodologies from…
Smart customer experience, customer gratitude, P-WOM and continuance intentions to adopt smart banking services: the moderating role of technology readiness
Mohamed A. Khashan, Mohamed M. Elsotouhy, Mohamed A. Ghonim, Thamir Hamad AlaskerSmart banking services (SBS) are critical for developing countries to achieve developmental goals. The success of SBS is dependent on the considerable perceived customer…
Role of Lean Six Sigma in manufacturing setting: a systematic literature review and agenda for future research
Sandeep Kumar, Vikas Swarnakar, Rakesh Kumar Phanden, Dinesh Khanduja, Ayon ChakrabortyThe purpose of this study is to present the systematic literature review (SLR) on Lean Six Sigma (LSS) by exploring the state of the art on growth of literature on LSS within the…
A literature review on industry 4.0 implementation and performance: a contingency perspective
Anwar Khamis AlsheyadiThis paper aims to review the literature on the relationship between the implementation and performance of 4.0 industrial revolution (IR) technologies and explores the extent to…
Critical success factors for a combined lean and ISO 14001 implementation in the manufacturing industry: a systematic literature review
Aqeel Ahmed, Sanjay MathraniThe concept of lean and ISO 14001 as a combined approach is an evolving strategy for streamlining operational processes and attaining environmental sustainability in the…
Mapping quality performance through Lean Six Sigma and new product development attributes
Vimal Kumar, Elizabeth A. Cudney, Ankesh Mittal, Ajay Jha, Neeraj Yadav, Ali Al OwadNew product development (NPD) is necessary for business sustenance and customer satisfaction. Six Sigma and Design for Lean Six Sigma (DLSS) efficiently employ the repetitive…
Exploration and mitigation of green lean six sigma barriers: a higher education institutions perspective
Vishwas Yadav, Vimal Kumar, Pardeep Gahlot, Ankesh Mittal, Mahender Singh Kaswan, Jose Arturo Garza-Reyes, Rajeev Rathi, Jiju Antony, Abhinav Kumar, Ali Al OwadThe study aims to identify Green Lean Six Sigma (GLSS) barriers in the context of Higher Education Institutions (HEIs) and prioritize them for executing the GLSS approach.
A state of the art of Lean Six Sigma in the Indian context – 21st century: a bibliometric analysis
G. Citybabu, S. YaminiThis research aims to conduct a literature review of Lean Six Sigma (LSS) in the Indian context and related research publications and apply bibliometric analysis and the author's…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo