The TQM Journal: Volume 35 Issue 9

Implementation of an ISO 50001 energy management system using Lean Six Sigma in an Irish dairy: a case study

Anna Trubetskaya, Olivia McDermott, Seamus McGovern

This article aims to optimise energy use and consumption by integrating Lean Six Sigma methodology with the ISO 50001 energy management system standard in an Irish dairy plant…

Lean Six Sigma to reduce the acute myocardial infarction mortality rate: a single center study

Angelo Rosa, Teresa Angela Trunfio, Giuliano Marolla, Antonietta Costantino, Davide Nardella, Olivia McDermott

Cardiovascular diseases are the leading cause of death worldwide. In Italy, acute myocardial infarction (AMI) is a major cause of hospitalization and healthcare costs. AMI is a…

Application of Design for Lean Six Sigma to strategic space management

Anna Trubetskaya, Olivia McDermott, Anthony Ryan

This paper outlines how Design for Lean Six Sigma methods aided a medical device manufacturing company in developing a new strategic space management and approval process for its…

The impact of digitalization on marketing activities in manufacturing companies

Emanuela Conti, Furio Camillo, Tonino Pencarelli

The purpose of the paper is to present an empirical study that examines the impact of digitalization on informative, strategic and operational marketing activities in…

Exploring usage, expected benefits and perceived usefulness of social media in travel agencies: an empirical investigation in Italy

Simone Splendiani, Mauro Dini, Francesca Rivetti, Tonino Pencarelli

The purpose of the present study is to investigate travel agencies' social media usage and its perceived effectiveness by small- and micro-Italian travel agencies; the…

A proposed model for developing quality and efficiency in transitional care

Ingela Bäckström, Pernilla Ingelsson, Lilly-Mari Sten, Marie Häggström

The purpose of this study is to develop a model describing different factors that affect quality and efficiency in transitional care.

Forecasting the diffusion of ISO/IEC 27001: a Grey model approach

Matteo Podrecca, Marco Sartor

The aim of this paper is to present the first diffusion analysis of ISO/IEC 27001, the fourth most popular ISO certification at global level and the most important standard for…

The development of a methodology for assessing teamwork and sustainable quality culture, focusing on top management teams

Lilly-Mari Sten, Pernilla Ingelsson, Marie Häggström

The purpose was to present a developed, tested and evaluated methodology for assessing teamwork and sustainable quality culture, focusing on top management teams (TMTs).

Balancing a seesaw – leaders perspectives on design and traditional quality improvement in healthcare

Jonas Boström, Helene Hillborg, Johan Lilja

The purpose of this paper is to explore and describe the perspectives and reasoning of senior development leaders in healthcare organizations, when reflecting on design as theory…

Statistical validation of critical aspects of the Net Promoter Score

Manuela Cazzaro, Paola Maddalena Chiodini

Although the Net Promoter Score (NPS) index is simple, NPS has weaknesses that make NPS's interpretation misleading. The main criticism is that identical index values can…

Six Sigma application in an Irish meat processing plant to improve process yields

Rebecca Gilligan, Rachel Moran, Olivia McDermott

This study aims to utilise Six Sigma in an Irish-based red meat processor to reduce process variability and improve yields.

Blending “hard” and “soft” TQM for academic excellence: the University of Siena experience in the field of Life Sciences

Elena Casprini, Tommaso Pucci, Niccolò Fiorini, Lorenzo Zanni

Focusing on the adoption of Total Quality Management (TQM) principles in universities, this research paper explores how the “soft” dimensions of TQM trigger its “hard” dimensions…

ISO management system standards in the light of corporate sustainability: a bibliometric analysis

Louis Maximilian Ronalter, Camila Fabrício Poltronieri, Mateus Cecilio Gerolamo

This work aims to present existing management system standards (MSSs) published by the International Organization for Standardization (ISO) through a bibliometric analysis…

To be or not to be digital? A bibliometric analysis of adoption of eHealth services

Nicola Cobelli, Emanuele Blasioli

The purpose of this study is to introduce new tools to develop a more precise and focused bibliometric analysis on the field of digitalization in healthcare management…

Reverse compassion: value-in-use and value-in-context of healthcare services during crisis

Sabina De Rosis, Kendall Jamieson Gilmore, Sabina Nuti

Using data from a continuous and ongoing cross-sectional web survey on hospitalisation service experiences in two Italian regions, the authors used multilevel and multivariate…

Understanding long-term thinking as a management strategy to support sustainable quality development: perspectives from education

Anna Mårtensson, Kristen Snyder, Pernilla Ingelsson, Ingela Bäckström

The purpose of this study is to explore the concept of long-term thinking in a non-business context to gain deeper insights into bridging the gap between the theory of long-term…

A benefit costing process for Lean Six Sigma programs

Mary Margaret Crowdle, Olivia McDermott, Anna Trubetskaya

This study aimed to bridge the gap between the financial measurement of process improvement ideas and Lean Six Sigma measurements. It was required to increase employee engagement…

Tourists' satisfaction and sense of belonging in adopting responsible behaviors: the role of on-site and social media involvement in cultural tourism

Mauro Dini, Ilaria Curina, Barbara Francioni, Sabrina Hegner, Marco Cioppi

The study aims to analyze the relationship between tourists' satisfaction and their sense of belonging in a specific cultural destination by also investigating the moderating role…