The TQM Journal: Volume 31 Issue 3

Ishikawa diagrams and Bayesian belief networks for continuous improvement applications

Mark Rodgers, Rosa Oppenheim

In continuous improvement (CI) projects, cause-and-effect diagrams are used to qualitatively express the relationship between a given problem and its root causes. However, when…

EFQM model for overall excellence of Indian thermal power generating sector

Manoj Dubey, Pooja Lakhanpal

The generic nature of business excellence models and arbitrary approaches followed by organizations to achieve excellence has triggered new approaches to attain excellence; one…

Empirical analysis of Six Sigma project capability deficiency and its impact on project success

Manoj Hudnurkar, Suhas Ambekar, Sonali Bhattacharya

The purpose of this paper is to understand the deficiencies in Six Sigma project capability and empirically validating its impact on project success.

Understanding the main organisational antecedents of employee participation in continuous improvement

Daniel Jurburg, Elisabeth Viles, Martin Tanco, Ricardo Mateo, Álvaro Lleó

Companies use continuous improvement (CI) as a strategy to achieve business excellence and innovation. Yet CI initiatives fail mostly due to a lack of employee engagement. The…

An empirical framework for soft CSFs of TQM in Chinese manufacturing companies

Jianwen Yan, Kexin Zhang, Weiwei Zhu, Yu Fan

The purpose of this paper is to frame an empirical model with the priority of implementing soft critical successful factors (CSFs) of total quality management (TQM) in Chinese…

Testing the readiness of an organisational culture profile to a TQM implementation

Tibor Tenji, Andrea Foley

The purpose of this paper is to apply an existing theoretical model of organisational culture contextualised for total quality management (TQM) as a means of assessing the…

Application of Lean Six Sigma in IT support services – a case study

Gijo E.V., Jiju Antony, Vijaya Sunder M.

Lean Six Sigma (LSS) has been accepted globally across the service sector as a management strategy for achieving process excellence. In the past one decade, the application and…

Drivers of customer satisfaction and loyalty in swimming pools

Patrícia Moura e Sá, Patrícia Cunha

It is widely accepted that doing exercise regularly is essential to promote physical, psychological and social well-being. Yet, often dropout rates tend to be high. The purpose of…

A proposed preliminary maturity grid for assessing sustainability reporting based on quality management principles

Raine Isaksson

Sustainability reports (SRs) could be viewed as organisational measurements of sustainability performance. The purpose of this paper is to discuss how well SRs are measuring and…

Supply chain network design based on cost of quality and quality level analysis

Asama Alglawe, Andrea Schiffauerova, Onur Kuzgunkaya, Itad Shiboub

The purpose of this paper is to explore the impact of the cost of quality (COQ) expenditure allocations on a capacitated supply chain (SC) network.

Investigating the role of UTAUT and e-service quality in internet banking adoption setting

Samar Rahi, Mazuri Abd.Ghani

Technology adoption is a great challenge in the banking sector of Pakistan. A recent report issued by state bank of Pakistan revealed that there is a squeak growth, only 3…

A regression spline control chart for monitoring characteristics exhibiting nonlinear profile over time

Boby John, Vaibhav Agarwal

The purpose of this paper is to demonstrate the application of the control chart procedure to monitor the characteristics whose profile over time resembles a set of connected line…