The TQM Journal: Volume 28 Issue 1

Cost of quality: findings of a wood products ' manufacturer

Tahir Mumtaz Malik, Rameez Khalid, Ali Zulqarnain, Syed Amir Iqbal

Today substantial investments are made to improve the bottom line and cost of quality (CoQ) is a tool that identifies weaker areas where these investments should be directed. In…

The cone-of-learning: a visual comparison of learning systems

John Hamilton, Singwhat Tee

Four learning modes, interacting through students as different learning systems, are mapped into a cone-of-learning continuum that allows tertiary institutions to visually…

Knowledge based engineering approach for subsea pipeline systems’ FFR assessment: A fuzzy expert system

R.M. Chandima Ratnayake

The purpose of this paper is to focus on developing a knowledge-based engineering (KBE) approach to recycle the knowledge accrued in an industrial organization for the mitigation…

Customer perceived service quality and loyalty in Islamic banks: A collectivist cultural perspective

Muhammad Kashif, Mohsin Abdur Rehman, Lina Pileliene

There is a plethora of research which has dealt with service quality issues in various service organizations. But a few researchers have presented state of service quality from a…

Identification of barriers to improving quality management systems: The management representatives ' perspective

Piotr Rogala

– The purpose of this paper is to report the results of a survey on quality management systems (QMS)-related problems faced by management representatives.

The mediating role of total quality management between the entrepreneurial orientation and the organizational performance

Hassan Saleh Al-Dhaafri , Abdullah Kaid Al-Swidi, Rushami Zien Bin Yusoff

The purpose of this paper is to examine the joint effect of entrepreneurial orientation (EO) and total quality management (TQM) on the organizational performance. In addition…

An ANP based selective assembly approach incorporating Taguchi’s quality loss function to improve quality of placements in technical institutions

Lalit Upadhayay, Prem Vrat

The performance of technical institutions in India is reflected through the level of campus placements. It is vital for them to have efficient, effective and robust placement…

Lean six sigma project management – a stakeholder management perspective

Vijaya Sunder M.

The purpose of this paper is to understand the success of Lean Six Sigma (LSS) in banking and financial services industry and to develop a structured stakeholders management model…

Using an adapted approach to the Kano model to identify patient needs from various patient roles

Susanne Gustavsson, Ida Gremyr, Elisabeth Kenne Sarenmalm

The purpose of this paper is to study how an account of multiple patient roles when using the Kano model in healthcare improvements can support identification of a wide range of…